IT Support
Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for their technical and functional know-how, who specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, consulting MOA, MOE Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents.
We are looking for a IT support engineer who will provide a day-to-day delivery and IT Support to our end users by our client in the energy sector. He or she will be devoted to all aspects of computer applications, set-up, installation, troubleshooting, service, upgrade and maintenance.
We propose a undetermined contract for this function with extra
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Win7/Win10 environment, General use applications (Office 2007/2016), Mobile services (Smartphone, tablet, Mail services, Collaboration tools, ...)
- Good knowledge of Apple environment (Mac, iPhone...)
- ITIL basics
- IT Support experience in a large enterprise environment (+ 1000 users), experience in a Trading environment would be a bonus
Behavioral Skills
- Outstanding communication skills and able to work autonomous
- Active listening
- Sociability
- Prioritization
- Service oriented (customer facing)
- You are not afraid to drive initiatives
- You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick
- You like to work in a team
- Continuing to perform effectively under pressure and in the face of disappointment, adversity or opposition
Languages
- English: Fluent (C1)
- French: Fluent (C1)
- Dutch: Fluent (C1)
The main activities are
- Identify, track, and resolve all Hardware and software incidents/requests that affect the end users
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphone's, ...
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Coordinate technical assistance to resolve operational issues provided by internal and external service providers
- Prepare accurate and timely support documentation where required
- Deal directly with incidents, requests, complaints and escalate where necessary
- Participating to impacting projects for the Helpdesk
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