afarax is Hiring for one of its best client a Telco Service Delivery Manager.
We are a Belgian based Team with strong partnerships with Companies active in various business sectors and facing the challenges of the Digital Transformation. The concept is very simple : We meet and understand your expertise and ambitions and then introduce you to our client. We will also support you during all the stages of the application process to ensure your success.
The Responsibilities
- You are responsible for the smooth running and performance of operations.
- You are in charge of writing the specifications for the activity.
- You identify the corrective operational actions by communicating them to the area managers and you monitor their implementation.
- You identify process improvement needs to ensure optimal performance of operations in
- collaboration with process teams. You make the necessary adaptations and monitor their implementation.
- You contribute to projects impacting business within the Access Network department for customer interventions.
Is this you ? The skills requires
- You hold an industrial engineer or civil engineer diploma.
- You have 5 to 10 years of operational experience, including 3 years in a Telecom operational department.
- You have knowledge in writing specifications.
- You master French and English. Dutch is a plus.
- You have experience in mobilizing, coordinating and managing teams.
- You have a sense of service and customer relations.
- You are a force for proposals for continuous improvement of the quality of service.
How we support you ?
- We'll introduce you to our best clients.
- You'll benefit from our partnership and our knowledge of the company and Business sector.
- We'll offer our support during all the stages of your application process.
- We'll make sure that the job you get corresponds to both your expertise and your expectation to grow.
