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Air Belgium - IT Support Officer

Purpose of the job

  •  Support the company strategy development and growth via digital media, including the design of robust and innovative solutions
  •  Deploy and maintain IT Office environment in collaboration with third party suppliers
  •  Document processes and user's guidelines
  •  Provide IT support to users and manage incidents until their resolution for L1 and L2, follow the escalation process with suppliers for L3
  •  Troubleshooting and optimization oriented
  •  Monitor IT market to keep up-to-date with technology


Main activities and responsibilities

  • Business Development:
    • Enhance the IT landscape by following the technology and the market
    • Find new opportunities to increase automation and integration between systems, in order to simplify their management
  • Operations: Responsible for operating, managing the users IT workplace
  • Budget & Forecasts: Support Chief Digital Officer to elaborate annual budget


Profile requirements

  • Self-behaviour:
    • Any other duties that aim to the achievement of the department objectives within individual competences
    • You display a positive, open and cooperative behavior in order to facilitate a good relationship inside and outside the department; you avoid and help solve conflicts
    • You comply with Company policies, values and ethics
    • You comply with local, national legislations and health & safety standards
    • You report to hierarchy any hazards, non-compliances and risks whether to employees or to the company
  • Requirements & qualifications:
    • Experienced in IT service desk. ITIL Foundation certification is an asset.
    • Troubleshooting and optimization focused.
    • Knowledge of Microsoft solutions; in particular with Azure AD, GPO, O365 including SharePoint, EMS, Skype for Business.
    • Good network expertise.
    • Minimum 5 years of relevant IT experience.
    • Excellent communication skills in English (other EU language are advantages).
    • Ability to manage multiple assignments in a multi-cultural & multi-site environment.
    • Ability to prioritise and be proactive.
    • Ability to work to tight deadlines, stress resistant.
    • Analytical skills, creative thinking, problem solving and flexibility.
    • Willing to travel and work outside regular Office hours as required.



  • A full time position, permanent contract
  • A remuneration that will be in line with the industry standards + additional benefits.

Company description

AIR BELGIUM is a new aviation initiative. Our ambitions are to offer quality and attractively priced intercontinental flights to selected markets. Our newly set-up company Head Office is located in an important business park in Mont-Saint-Guibert, Belgium. The company development being in its infancy, we are not in a position to announce any launch date.

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