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Apside Belgium - Junior Business / Process Analyst

We are looking for a junior Business / Process Analyst to provide assitance on the analysis and documentation of the process of Incident Management across a multinational  organization.

Activities : 
- Description of the gap between target flow and existing flows
- Description of the processes and flow implementation within the tool ( Service Now)
- Description of expected reporting
- Contribution to project presentations to stakeholders and senior management

Technical Prerequisite:
- Knowledge of ServiceNow

- Knowledge of ITIL


No of years of experiences : 2 to 5

Languages : FR/UK

Company description

Since 40 years, we're pleased to offer ICT services, with a great focus on human relations and partnership. Because treating our employees and our customers the same way is certainly the best way to show them how important they both are for us.
Partnership and mutual evolution are the most important pillars of stability and balance. Banking & insurance, retail industry, energy, transportation, import-export, telecom industry; we operate in various sectors, and our own experience is a nice mix between global and local activities. We work hard and well, for international companies, and for small and medium sized companies as well. Our development is still the support in the original values of our group: transparency, expertise, proximity and continuity.

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