Senior IT Business Analyst
Location: EU/Remote
Contract: Full-time (through end of 2025, possible extension into early 2026)
Start Date: ASAP
We are transforming our Neocase HR portal to enhance the employee experience, streamline HR service delivery, and leverage AI-driven capabilities.
We are seeking an HR Portal Optimization Specialist to ensure new features are implemented effectively, thoroughly tested, and aligned with standardized HR service processes.
Key responsibilities
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UI/UX optimization: Validate the new portal interface, conduct functional and user acceptance testing (UAT), and collaborate with development and HR teams to ensure smooth adoption.
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ChatBot enablement: Translate HR business needs into test scenarios, execute tests, and deliver readiness assessments with actionable recommendations.
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AI search & content management: Test AI-powered search functionality, recommend content structure improvements, and ensure permissions and governance support accurate, relevant results.
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HR service delivery standardization: Support the creation of a comprehensive HR service catalog, streamline onboarding for new HR services, and optimize content management processes to reduce manual effort.
Required skills & experience
- 8+ years of experience
- Deep understanding of HR service delivery processes
- Experience with HR technology or service delivery platforms (Neocase experience a strong plus)
- Proven experience in testing, user acceptance testing (UAT), or quality assurance
- Ability to translate business requirements into testable scenarios and actionable insights
- Strong analytical mindset with attention to detail and process improvement
- Excellent collaboration skills across HR, IT, and development teams
- Project management experience
Desirable
- Familiarity with AI search, chatbots, or digital assistant technologies
- Experience standardizing HR services or implementing HR service catalogs
