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Bizztalent - 2nd Line Support Engineer

About the job

 

As a 2nd line support engineer you will be responsible for the resolution of technical ICT incidents:

  • Install, maintain and perform basic repairs and upgrades on laptops, desktop computers, servers and network equipment
  • Install and maintain network printers and IP phones
  • After a first technical diagnosis you will troubleshoot the IT issue directly. If necessary you will escalate the problem towards the other teams.
  • Answer questions of colleagues with issues they encounter with software (Windows, Mac OS, MS Office, ...) and Hardware and investigate solutions when needed
  • Provide second-line support
  • Assist in the maintenance of IT documentation, directories and inventories
  • Suggest, discuss, elaborate, apply and support plans to face the challenges wihtin the IT sector
  • You will learn how to provide services to customers in an ITIL environment.
  • You will resolve these incidents either on-site, by Phone, Email or via Remote tools.
  • As you grow experience in the team, you will be able to grow to more Senior positions.

 

Your Profile

  • Practical IT experience of at least 3 years and are able to do constructive troubleshooting on more complex incidents
  • Strong customer and service orientation and analytical thinking
  • A good knowledge of ICT (Hardware, Software & Networks)
  • You're a team player, have a “can-do”, “hands-on” attitude and are motivated
  • You have good troubleshooting and communication skills
  • A good level of both French, Dutch and English
  • Driving license

 

Our Offer

  • An attractive salary
  • Meal Vouchers
  • Fuel Card
  • Company car
  • IT Certifications
  • Growth opportunities

Company description

Bizztalent is a young and dynamic Belgian-Based IT Consultancy company. Together with our clients we collaborate on different long-term IT Infrastructure projects which make a difference. We provide a platform from which our consultants can build their career in IT.

Our goal is to build up a professional relationship with our consultants. We are constantly in search of motivated consultants with flawless communications skills, flexibility and eagerness to learn new technologies.

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