Reference no.: 08052019
Company description See more offers
   
 

BK Partners - Feature Designer

Ref.: 08052019

Context

  • The client has the intention to renew the core banking landscape and make it fit for the future.
  • Processes will be redesigned end-to-end to achieve superior customer experience and efficiency.
  • Implementation will be done on a renewed digital and core banking platform.
  • The first phase will focus on the financing solutions for professional customers.

 

In that context the client is looking for

  • several experienced feature designers,
  • with a practical knowledge of loan processes, concepts and products, covering all elements of the value chain (origination, servicing, arrear management, ...),
  • and capable of organizing and leading a project team

 

The Feature Designer typically has the following responsibilities

  • EPIC analysis including impact map, customer journey and slicing into features.
  • Assist Feature Owner in definition of sequence Mmpi's for each EPIC.
  • Feature analysis including acceptance criteria and slicing into stories.
  • Participate to Big Room Planning, providing clarifications to the Product Owners and Scrum Teams.
  • Support execution by providing clarifications on features and stories to Product Owners and Scrum Teams including briefing document.
  • Participate in the team and system demos to keep track of the features and stories during the rest of the LifeCycle (development/testing/release).
  • Provide support in the follow-up of the defects coming from the testing (prioritization and categorization).
  • In briefing to sales and service channels: Contact Center + branches + Customer Service teams
  • In briefing to communication teams.
  • Post production support.

 

You will be part of a larger and dynamic constellation, including customer journey designers, business and IT analysts, software configurators, IT developers and testers, ...

 

 

Profile

  • You are an experienced feature designer
  • You master the Agile methodology
  • You have practical knowledge of loan processes, concepts and products, more specifically for small business and corporate customers
  • You have proven experience in organizing and leading a project team
  • You are comfortable working in large programs
  • You dare to question preconceived ways of working and solutions
  • You are both a team player and a pilot for the project
  • You think “optimized customer experience and efficiency”.
  • You speak fluently French, Dutch and English

Company description

BK Partners is part of BK Consulting Group. With more than 550 consultants the group is targeting itself as a recognized player in business consultancy and project management within the financial and energy industry.

Our growing operations in France, Belgium and Luxembourg deliver our professional services and managed services to major institutions. We have a strong business and IT acumen in the company and opportunities in our niche markets at a European scale.

Our company's culture is built around customer service, honesty and respect. These values are shared by our team members and deeply rooted in our group.

BK Partners is continuously seeking for new members to accompany its growth. Check our opportunities and apply for a first interview. We will be happy to meet you!

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