Reference no.: R14971
Company description See more offers
   
 

Brainbridge - Business Support Analyst

Ref.: R14971

Context

 

Emeds/Istep is a program combining smart technologies (smart packages, smart phones, scanning devices) with an integrated platform, and is designed to enable personalized end-to-end patient engagement plus automate clinical supplies and data management in clinical trials.

And not only will Emeds/Istep transform the way clinical trials are done, this initiative has also been a testimonial of excellent collaboration, creativity and dedication of a “first-class” cross-departmental and cross-sector team, as well as state-of-art external partnerships with platform, digital and package vendors.

 

 

Responsibilities

  • The Business Support Analyst provides first point of contact Support for the Business Help Desk (L3) for incoming calls from L1/L2 helpdesk Support.
  • The Bsa is responsible for providing excellent customer service and Support for all in-scope business groups, products, policies and procedures as well as navigational and application assistance.
  • He/she will proficiently Support multiple call flow queues (Platform, Integration, Mobile Device, App, ...) while performance remains at the correct service level or better.
  • The Bsa will provide solid knowledge within subject matter specialties.

 

Personal skills

  • Some flexibility in working hours is required
  • Must be able to work on multiple simultaneous tasks with limited supervision;
  • Quick learner, motivated self-starter;
  • Excellent customer service, interpersonal, communication and team collaboration skills;
  • Able to follow change management for internal guidelines.
  • Language proficiencies: -English and Dutch spoken and written;

Company description

Brainbridge was founded in 1998 as a small independent company but with a great vision: “to be a market leader in the provision of innovative workforce & IT solutions”. Since then, Brainbridge has grown out to be a strong and reliable ally for all flexible staffing and IT business continuity challenges.

We started as a mono-disciplinary company but can now call ourselves a Hybrid Workforce Partner with the ability to provide not only suitable IT Professionals but also contract management, high potential young graduates, engineering profiles and MSP services.

In 2013 we moved to brand new offices, located right next to our former headquarters at the Noorderlaan in Antwerp. With 900 square meters of office space, our ambitions to grow even further are well covered.

In 2016 Brainbridge IT Staffing managed a turnover of 30,5 million euro with a total of 225 contracts and a team consisting of 15 people.

As we are growing fast, our team now consists of 23 people.

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