Reference no.: R16621
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Brainbridge - IT Helpdesk Engineer

Ref.: R16621

Description

 

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients.

 

You'll focus on managing the design and implementation of technology infrastructure within the client, developing and enhancing both client and internal facing applications within the client, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

 

Our Operations Support team monitors the overall quality of our service. As a part of the team, you'll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

 

 

Responsibilities

 

Our future IT Helpdesk Engineer will:

  • take ownership of incoming incidents and provide excellent customer advice and support to our internal employees by answering inbound telephone calls, serving end-users face-to-face on our support desks and handling electronic requests (mails/tickets),
  • be the gatekeeper towards second line support and make sure all potential solutions are investigated fully before escalating to the second line team,
  • provide accurate information on IT products or services,
  • use an ITIL-based registration software and remote control tools on a daily basis and follow-up and update customer status and information, passing on any feedback and suggestions by customers to the appropriate internal team,
  • identify and suggest possible improvements on procedures,
  • document recurring incidents into user-friendly Faqs published on the intranet,
  • act as SPOC for all related issues in domains of Hardware (laptops, Mfps, smartphones (iPhone) and software (Windows 10, Office 2016, Google Suite and in-house applications).
  • You work effectively and individually with technical and non-technical team members and customers.
  • You collaborate with business and technical teams to gather functional, behavioral and interface requirements and build them into specifications that ultimately translate into deliverable business services.
  • You gather and analyze internal and external user feedback to assist in the continued improvement of products and services.
  • You take ownership for the successful completion of all aspects of IT helpdesk activities.
  • You create qualitative end user focussed user manuals & guides for new solutions or services.

 

Skills

  • You have experience with network patching/repair.
  • You can install and configure PC's.
  • You can provide support on Mobile devices (iOS, Android).
  • You provide On Site support for meeting rooms and video conferences.
  • You can explain solutions to your internal clients in a non-technical manner.
  • You're proactive and collaborate with internal clients to analyse their needs.
  • You monitor progress and frequently follow-up on the status of your work.

 

Details

  • Location: Brussels
  • Job type: Networking, System and Support

Company description

Brainbridge was founded in 1998 as a small independent company but with a great vision: “to be a market leader in the provision of innovative WorkForce & IT solutions”. Since then, Brainbridge has grown out to be a strong and reliable ally for all flexible staffing and IT business continuity challenges.

We started as a mono-disciplinary company but can now call ourselves a Hybrid WorkForce Partner with the ability to provide not only suitable IT Professionals but also contract management, high potential young graduates, engineering profiles and MSP services.

In 2013 we moved to brand new offices, located right next to our former headquarters at the Noorderlaan in Antwerp. With 900 square meters of office space, our ambitions to grow even further are well covered.

In 2016 Brainbridge IT Staffing managed a turnover of 30,5 million euro with a total of 225 contracts and a team consisting of 15 people.

As we are growing fast, our team now consists of 23 people.

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