We are eagerly looking for a 3rd Line Support Engineer / System administrator with very good knowlegde of Cisco Technologies for a client of ours in Antwerp.
Ideally someone who lives in Antwerp or the nearby outskirts (Deurne, Merksem, Wilrijk, etc.).
What are we looking for in the ideal candidate?
- At least 3 years experience as senior support/systems admin
- Proficient in Dutch and English
- A positive attitude and customer-focused service mindset
- Skills and affinity to manage/maintain the documentation (both as knowledge base and for on-boarding)
- Skills and affinity to on-board and coach other employees
Technical skills
- Experience with Cisco networks is a MUST seeing the existing infrastructure
- ITIL certified
- Prior experience with ITSM tools and processes (ServiceNow preferred)
- Microsoft 365 - “Modern Desktop Administrator Associate certification” certified
- Skilled in Microsoft Office (incl. O365)
- Prior experience in working with Microsoft PowerShell
- Experience of networking (HP/Cisco) with good troubleshooting capability
- Prior experience with, printing solutions, monitoring (e.g. PRTG/SolarWinds), IP telephony
- Experience in managing small technical projects.
- Ambition to get certification (Prince)
- Basic knowledge of Cloud solutions. Preferably Azure
- Experience in creating and maintaining (technical) documentation
What's in it for you?
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