BUSINESS / FUNCTIONAL ANALYST
Tasks and responsibilities:
As a business/functional analyst, you will ensure continuous improvement and positively impact the business.
- You initiate and deliver improvements in the software used by the customer care team
- You gather requirements for improvements.
- You work closely with the IT department in order to prioritize and plan correctly.
- You initiate testing of the proposed feature and you provide feedback to ICT.
- You train the users and give operational support to the agents.
- You manage the budget for each of your projects.
- Confirmed experience as a Business/Functional Analyst in banking, energy and/or insurance industries. (3 years minimum)
- You have stakeholder management and project management skills
- Good skills in informatic tools
- Fluent in English / French and/or Dutch