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Business&Decision - CRM Consultant

Function description

  • As a member of our CRM team, you will have an important role in CRM projects carried out for our customers in the domains of:
    • Marketing B2C (e.g. campaign management support) - B2B
    • Sales B2C - B2B (e.g. sales force automation)
    • Customer servicing (e.g. call / service centre support) B2C - B2B
    • Integrating the marketing - sales - servicing processes in the role of a CRM tool expert or CRM Business Analyst (and potentially Project Manager)
  • In order to carry out the following responsibilities: designing business solutions for Microsoft Dynamic CRM, understanding the business requirements and translating them into solutions, mapping the business requirements to IT tool functionality, tool prototyping, IT tool set-up & configuration, IT tool customization, specification of IT system integration requirements - architecture, IT integration work : coordination of delivery, evaluating technical feasibility, IT tool testing
  • Tools (at least one of the following):
    • Microsoft Dynamics CRM 4.0, Selligent, Salesforce, SAS/MA, Unica, Neolane, Selligent, MS Dynamics, MS XRM, CRM on demand, Siebel
    • Databases: Oracle PL/SQL, SQL Server

    • Domains: experience in banking, insurance or utilities or B2B affinity with retail banking is a plus




The ideal candidate must have:

  • At least 3 years experience in MicroSoft CRM projects
  • Expert in implementation of Microsoft CRM
  • Knowledge of other CRM tools (Unica, SAS marketing automation, Siebel, Selligent,...) is an asset
  • IT architecturing skills
  • Capable to work in a project context
  • Proficient oral and written communication skills
  • Proficient reporting skills
  • Good organizational skills
  • Speak fluently Dutch or French and English


B&D Competencies


Our main values are Excellence, Respect and Modesty. To represent and live those values you also have the following skills

  • Entrepreneurship, Solution Oriented and Client Intimacy
  • Team work, Social skills, Self-awareness and Communication skills
  • Flexible and Adaptable


We Offer


By joining Business & Decision, you will get an attractive consultant package including a company car, a strong career path, relevant training, challenging missions and projects and international perspectives. You will integrate into a highly skilled team and enjoy our famous after work activities and events!





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Company description

Business & Decision is an international Consulting and Systems Integration (CSI) company. A leader in Business Intelligence (BI), Customer Relationship Management (CRM), Risk Management and a major supplier of services for e-Business and Enterprise Information Management (EIM).

Business & Decision contributes to clients' success by driving maximum business performance. We have a reputation for functional and technical expertise, supported by strategic partnerships with all of the key technology vendors, meaning Business & Decision is equipped to deliver the best solutions for clients' technical, analytical and business needs.

Key Figures include; 249 M€ revenue in 2011, 2800 employees with 300+ employees in Belgium and a presence in 19 countries.

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