Reference no.: FA
Company description See more offers

Centric - Functional Analyst

Ref.: FA
Centric - Functional Analyst
Ref. FA

Senior Functional Analyst for the Online Solution team.



Job description

  • Working in a team of functional analysts handling projects with impact within the 'online' domain.
  • The  systems within the online portfolio consist of mainly customer facing IT applications & apps that are used to support the following business domains:
    • Marketing & sales
      • website
      • Eshop
    • Customer care & self service
      • Customer self service portal
    • Mobile apps
      • Telenet Mobile app
      • Telenet Support app
      • Play Sports app
    • Mobility solutions
      • Wifree portal
  • Cooperation with other teams to realize projects End-to-End:
    • BSS Sales & Customer service team - customer & product management, contact center and order intake
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & provisioning



  • Expertise required in:
    • Customer facing solution & integration patterns
    • Analysis for custom software development
    • Use case analysis and story writing within an iterative model
    • Experience within the Telecom sector is a plus
    • Technical background is a plus
  • Soft skills required:
    • Result driven
    • Clear communicator
    • Team player
  • Language requirement:
    • Fluent spoken and written English is a must
    • NL and/ or FR is a plus


Start ASAP!

 With 400 employees Centric Belgium is a significant player in the Belgian IT market. We are headquartered in Oostkamp (Bruges), with an additional site in Zaventem (Brussels). Centric Belgium serves around 1,000 clients in Belgium, from small and midsize companies to multinationals.

Centric Belgium's three key competencies are: IT Solutions, offering construction of standard software for markets such as the construction and retail sectors and the supply chain; Systems & Services, providing management and optimisation of systems and infrastructure for medium and large companies; IT Professionals, supplying high-level IT consultants.

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