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Centric - ICT Medior Process Manager

Centric - ICT Medior Process Manager



We are looking for a Process Analyst with firm knowledge of ITIL or ISO 20000 IT Service Management processes.

You will, together with other process analysts:

  • work on the SOC ICT 2019 project, that will transform the existing SOC-processes (*) of the former KBC Securities ICT towards those of KBC Group. This as a result of the integration of this organization in the central ICT of KBC
  • assist in the day2day quality assurance of the processes and contribute to the operations when the consumer of the processes requires support



  • Compare the existing IT Service Management processes in scope of SOC (Access Management, Incident Management, Change en Release Management) of both organizations
  • Determine delta, impact and effort to implement a new way of working that is suited for KBC ICT and is compliant with SOC rules
  • Discuss/negotiate the new way of working with all stakeholders within the organization and with the Auditor.
  • Document the new procedures
  • Support in implementing the new procedures, which includes training to relevant people (e.g.project managers)
  • Assure quality of the running processes/assist the end user of the processes in the execution of the processes


Skills & experience

  • Ideally Medior (5 to 10 years) or Senior (>10 years) experience, but Junior is also an option
  • Good knowledge of ITIL or ISO 20 000
  • Able to write out processes, procedures and working instructions
  • Analytical mindset, able to process substantial sets of information
  • Good negotiator
  • Excellent knowledge of Dutch and English
  • Experience with Jira and SNOW is a plus (*) SOC: Service Organization Control; KBC Securities has a SOC attestation of type SOC 2 report for processes it executes in scope of Business Process Outsourcing, including a number of ICT Service Management processes.
 With 400 employees Centric Belgium is a significant player in the Belgian IT market. We are headquartered in Oostkamp (Bruges), with an additional site in Zaventem (Brussels). Centric Belgium serves around 1,000 clients in Belgium, from small and midsize companies to multinationals.

Centric Belgium's three key competencies are: IT Solutions, offering construction of standard software for markets such as the construction and retail sectors and the supply chain; Systems & Services, providing management and optimisation of systems and infrastructure for medium and large companies; IT Professionals, supplying high-level IT consultants.

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