Reference no.: ORQ. 36679
Company description See more offers
   
 

Centric - Mobile Operations Manager

Ref.: ORQ. 36679
Centric - Mobile Operations Manager
Ref. ORQ. 36679

Position Summary

  • Leading activities and staff while contributing to the tactical and strategical policies of a department or our customer as a whole to ensure a qualitative, efficient and customer-oriented service and thus contributing to the targets of the organisation.
  • Leads billing, collection, customer service and order processing activities for all Tln mobile customers in the SME (Small Medium Office) and Corporate segment (Top 6000 customers)

 

Key Roles & Responsibilities

  1. Planning & organization. Leading and managing activities to ensure short and midterm targets are reached.
  2. Continuous improvement. Searching for, identifying and implementing improvements in his own department as well as the customer journey.
  3. Reporting. Distributing reports internally, pro- and re-actively. Setting up new reports.
  4. Peoplemanagement. Leading, coaching, evaluating, motivating and developing his staff.

 

Details

  • Nature & Area of Impact:
    • Regular contact with top customers both in pre-sales as in post-sales (acting like service manager / delivery director in customers context)
    • Responsible for the translation & implementation of the strategy
  • Business Expertise:
    • Strong knowledge of specific business needs and expectations of this segment, as well as competition's solutions and offerings.
    • Understanding of national market (Flanders, Wallonia and Brussels) and its cultural differences is required.
  • Problem Solving:
    • Lack of existing automated reports.
    • IT systems (BSS, CRM,etc...) are not adapted to specific needs of the SME and Corporate segment.
  • Interactions / Interpersonal Skills:
    • Convincing internal parties of advantages and importance of changing processes to improve customer journey of the SME and Corporate segment.
    • Creating a pro-active and open relationship focused on looking for improvements with stakeholdes of other departments that also have an impact on the customer journey of the SME and Corporate segment.
    • Communication skills towards external parties (customers) are also required. Mostly service meetings
 
 
 
 
 
 With 400 employees Centric Belgium is a significant player in the Belgian IT market. We are headquartered in Oostkamp (Bruges), with an additional site in Zaventem (Brussels). Centric Belgium serves around 1,000 clients in Belgium, from small and midsize companies to multinationals.

Centric Belgium's three key competencies are: IT Solutions, offering construction of standard software for markets such as the construction and retail sectors and the supply chain; Systems & Services, providing management and optimisation of systems and infrastructure for medium and large companies; IT Professionals, supplying high-level IT consultants.
   

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