Centric - Talent Lead

We are looking for a Global Talent Process & Technology Lead.

The Global Talent Process & Technology Lead will be responsible to ensure we have best in class global HR tools & services, that engage and enable our employees to create value for patients.

Main accountabilities include global processes & tools ownership, global operational support & training, continuous improvement & project management.

WE Are Looking For Someone With Experience IN HR Process Optimization, With Expertise IN SuccessFactors AND Ideally Comp & Ben / Compensation Review Skills.

1. Manages global processes, tools and methodologies:

• Ensures local & global requirements are collected taking the end users into account (employees & managers)
• Drives global process harmonization by partnering up with the local Process Owners and act as enabler/Business Analyst towards effective End to End process improvements taking into account local reality & requirements.
• Proposes and implements improvements on processes & tools
• Works with the local & global teams on automating our processes
• Ensures improvement of current processes & tools balancing efficiency & employee experience
• Works closely with IT to understand the requirements, opportunities & limitations of our tools
• Key contributor to the technology roadmap working in close collaboration with IT
• Has a good understanding of the roadmap of our tools and the overall HR IT market
• Leads projects using our project implementation methodology (Agile)
• Leads User Acceptance testing in coordination with IT and end users
• Supports local teams with expertise when implementing local processes & solutions
• Tools in scope of the role (one or multiple): Employee Central, Neocase, Pro Time, Work Human, ...
• Processes in scope (one or multiple): HR answers, Compensation, Tor, Performance, Reporting, Data Privacy, ...
• For processes & tools the lead is responsible for: benchmarking and collecting external trends from other companies

2. Daily support on global tools & processes (supporting all countries/employees):

• Acts as Talent IS subject matter expert and serves as a liaison between Talent and IT
• Coordinates and communicates system changes, required systems maintenance/downtime, changes in functionality, etc. to the Talent operations team and other impacted teams
• Supports Local & global talent team members on processes & tools
• Supports Local & Global Talent team members on complex cases
• Ensures processes & tools are well documented
• Deliver expert advice (3rd tier) to employees via HR Answers
• Ensures new team members around the globe are trained on our tools & processes
• Ensures that the local teams are sufficiently trained on current & new initiatives

3. Data & data quality:

• Ensures the quality of our global master data is excellent
• Defines how master data needs to be updated and how data are exchanged across systems
• Collects feedback from stakeholders (ex. I2i) to understand the needs for new data
• Takes initiatives to improve data quality: training, awareness, ...
• Ensures the right access management to different tools is in place in line with our policy and data privacy regulations

4. Partnership managements:  Manages the global partnerships with support of Purchasing & IT

Scope

• Individual Contributor or Line Manager Individual Contributor
• Geographic Scope Global
• Estimated Budget (if known) Click or TAP here to enter text.

Education & Qualifications

• Education Level Master's Degree
• Other Qualifications Choose an item.
• Please describe: Click or TAP here to enter text.
• Experience Please describe: Minimum 5 years of experience in Human Resources with 2 to 3 years of experience in operational HR roles)

Competencies

(include specific skills, behaviors and knowledge necessary to meet the objectives of the role and target proficiency levels - optional)

• Very good knowledge of HR Operational processes
• Strong experience with HR Enterprise software (SuccessFactors), HR Case management software (Neocase), include RFP and implementation experience.
• Ability to lead, coach and motivate effectively across the organization (in project mode)
• Ability to understand local context around the globe
• Strong relationship-building skills and the ability to work with people at all levels in the organization. Ability to adapt communication style to the audience (cultural awareness)
• Solid communication skills, ability and willingness to take initiative
• Results driven with a strong service oriented mindset and behavior. Ability to set expectations and communicate results and status proactively
• Well organized and structured.
• Able to multitask and manage risk actively
• Analytical mindset
• Excellent written and spoken English
• Take ownership of resolving problems
• Quality focused & accurate
• Experience and high comfort level using Microsoft tools
• Sees big picture and connects the dots
• Continuous improvement mindset. Solid improvement & project management experience
• Flexibility to help where needed