Reference no.: 10479
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ClearSource - Technical Support Engineer

Ref.: 10479
 

Technical Support Engineer
Ref. 10479

At ClearSource we use top notch digital tools for efficient and transparent recruitment. And simultaneously we stay very closely connected on a human level to both candidates and companies. Freelance missions, permanent placements, full-blown online campaigns, employer branding... We are good at what we do and we do it with passion, every day. The best proof: 85% of our business comes from repeat customers.

We are actively looking for a Technical Support Engineer for a challenging opportunity in a communicative and growing company.

 

 

Description

 

As a Technical Support Engineer you'll join the support team and will be in charge of the following tasks:

  • You are in contact on a regular basis with key clients and support them with the maintenance and requirements
  • You know all the solutions and do also the documentation
  • You show professionalism by building a good client-supplier relationship
  • You organize customers issues analysis and involve the support team and other groups when required
  • You define and organize the testing, validation and communication to the clients on release updates
  • You maintain the whole support environment (documentation, tracking, testing tools,...)
  • You keep an overview on all delivered services and products per client.

 

Skills

  • 2 to 5 years' experience in IT support (2nd or 3rd line)
  • Good knowledge of Unix and Windows environments
  • Good knowledge of Oracle or MS SQL Server Database
  • Familiarity and experience with Middleware and QA concepts
  • Strong analytical skills and customer oriented
  • Autonomous, very motivated and eager to learn
  • Experience with financial application is an asset
  • Excellent written and spoken English + French

 

Offer

 

They offer a competitive salary package with car & fuelcard + full DKV, insurances and bonus.

 

 

Details 

  • Start: ASAP 
  • Duration: Full-time and Permanent position 
  • Location: Waterloo (Belgium)
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