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Configure - Network Support Engineer

Company

 

Based in the center of Brussels, our client is a young and dynamic Telecom and services provider. Resulting from a private-public partnership (PPP) between the Brussels Region and Orange, our client develops, installs and manages many regional projects for all its customers among whom: Brussels's municipalities, hospitals as well as police and emergency services, Actiris, STIB, Brussels formation, Brussels environment,..

 

As main asset, our client owns more than 400km optical cables on the Region and has one of the biggest fiber optic footprint on this area. Connecting thousands of sites through different technologies, the organization offers many different services to its customers like connectivity (IP VPN), dedicated VoIP solutions, video protection & video conference services, WiFi.brussels and so on.

 

The company's environment bid a huge diversity of technology exposure on applications, network, voice and video products and can become your playground!

 

 

Function

  • You will show technical understanding on customers issues
  • You will complete all information's related to the issue in the ticketing system
  • You work as technical support (level 2) on the customer network and services to his customers, for the voice part, for the videoconferencing part, for the network part. Knowledge of Video over IP is an asset
  • The support will be provided during the office hours and there is a duty support service after the hours (about one week a month)
  • The work environment bid a huge diversity of technology exposure on applications, network, voice and video products
  • This position assures to the person a learning curve in a lot of different technologies
  • You work in collaboration with the operations team
  • You communicate with the SLA responsible/service manager in case of potential exceeded SLA
  • You build strong team relationships with other Network Engineers
  • You connect directly with end customers and builds effective working relationships while solving their issues
  • You will be responsible of the direct communication to the customer and will classify the reported issue
  • You will provide level 1 technical support to end customers on the different technologies, products, and/or solutions with a special focus on Unified Communication
  • You will provide the first steps of troubleshooting
  • You will share his/her knowledge with other people in writing technical issues and solutions in order to enlarge the knowledge database and documentation
  • You will escalate the problems to the team if the issue is not to be solved at his/her level
  • You will escalate some specific problems to the Product Manager and/or to the Operations Manager for product enhancement
  • You will work closely with his colleagues to achieve common goals
  • You will strive to technical excellence and expertise.

 

Profile

  • Autonomous worker with team spirit (essential)
  • Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
  • You enjoy sharing knowledge
  • Excellent written and verbal communication skills (essential)
  • Flexible: very able to adapt to a changing environment (essential)
  • Out-of-the-box thinker (essential)
  • Able to take initiative and drive change (essential)
  • You perform well under pressure and in disruptive environments where priorities can change in response to customer demand
  • Capacity and passion to help customers. Good customer engagement
  • You manage customer expectations
  • Customer focused with care for the customer journey, thereby listening actively to various parties and taking responsibility for customer issues
  • Team player (essential)
  • VoIP: Knowledge of SIP, Asterisk, ISDN, PRA, Fax (a plus)
  • SysAdmin: Knowledge of SQL, Linux (command lines), Windows, Script languages (PowerShell, Python, PHP), OOP, virtualization technologies (a plus), monitoring technologies (SNMP, Syslog)
  • Network: Knowledge of "core" networking skills, including routing & switching, Cisco, HP, Nortel/Avaya is a plus
  • Fluent Dutch or French speaker (essential), knowledge of English
  • Bachelor in Computer Studies or equivalent by experience
  • Cisco and other relevant technical certification

 

Work environment

  • Office hours 8.00 to 18.00 (early/late shifts ensured by NOC Team)
  • The job holders will work mainly inside office hours but maintenance Windows may happen outside working hours
  • There is also a duty service outside working hours and week-end
  • Location: center of Brussels

Company description

Configure Recruitment is an independently owned ICT recruitment company, offering "no-cure, no-pay" contingency recruitment and retained search, from our offices in Brussels.

Since opening our doors in 2000 we have recruited nationally and internationally across the Benelux, building up an enviable portfolio of clients and attracting ICT candidates of the highest calibre.

Configure is registered with the Flemish Region under number VG.500/B for Private Recruitment and Placement Activities, with the Brussels Region under number B-AA04.034 for Selection and Recruitment Activities, and with the Walloon Region under number W.RS.179 for Selection and Recruitment Activities.

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