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Consort NT - Proximity Engineer

Mission

  • Within the BU Global Energy Management, the GEM IS Helpdesk is in charge of all end user services, with a focus on workplace and mobile related services.
  • We are a bi-localized (Paris/Brussels) team of workmates, striving to deliver a high-quality service during the complete service window from 8AM until 7PM.
  • We are looking for a workplace support engineer who will provide a day-to-day delivery and IT Support to our end users. He or she will be devoted to all aspects of computer applications, set-up, installation, troubleshooting, service, upgrade and maintenance.

 

Description

  • Identify, track, and resolve all Hardware and software incidents/requests that affect the end users

  • Active filtering, handling, coordination and follow-up of IT service requests

  • Provide user assistance in a broad sense including tablets, Smartphone's...

  • Liaise with external suppliers to ensure delivery to agreed standards and timescales

  • Coordinate technical assistance to resolve operational issues provided by internal and external service providers

  • Prepare accurate and timely support documentation where required

  • Deal directly with incidents, requests, complaints and escalate where necessary

  • Participating to impacting projects for the Helpdesk

     

Technical Skills

  • Good technical knowledge of workplace environment and end-user services: Win7/Win10 environment, General use applications (Office 2007/2016), Mobile services (Smartphone, tablet, Mail services, Collaboration tools...)
  • Good knowledge of Apple environment (Mac, iPhone...)
  • ITIL basics
  • IT Support experience in a large enterprise environment (+1000 users), experience in a Trading environment would be a bonus

 

Behavioral Skills

  • Outstanding communication skills and able to work autonomous
  • Active listening
  • Sociability
  • Prioritization
  • Service oriented (customer facing)
  • You are not afraid to drive initiatives
  • You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick
  • You like to work in a team
  • Continuing to perform effectively under pressure and in the face of disappointment, adversity or opposition

 

We offer

  • Full time Job: CDI / CDD / Freelance
  • An attractive and competitive salary with fringe benefits
  • A challenging & innovative environment with space for initiative & personal growth
  • Opportunities for learning where needed

Company description

CONSORT NT (2200 employees, +140 M€ turnover) is a Digital & Technology Services Company specializing in consultancy, systems integration, management and outsourcing of IT applications and infrastructures.

Operator as well as integrator of both infrastructures and solutions recognized for its positioning of industrialist in the tailor-made.

We focus our know-how and the skills of our people on the creation of value around human capital and collective Business Intelligence.

Structurally agile, adaptable and innovative, we stand by our clients during the full life-cycle of their projects.

We build for our clients, going hand-to-hand with them, the functional and technical solutions and services, providing economical and operational flexibility required for value creation.

Today we support our customers 50% on technical expertise and 50% on results commitments

At the glance

- 25 years of existence
- > 2000 employees
- 140 M€ turnover
- 43% as Projects & Managed Services / 57% as Technical & Functional expertise
- 39% as Application Solutions / 61% as Infrastructures Services
- 7 services centers 24/24, 7/7 base (ISO 270001, 9001, 14001, 20000-1)
- Sales offices in France, Germany, Luxembourg, Belgium & Morocco

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