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Contraste Europe - ICT Process Manager

For one of our major clients in the financial sector, we are looking for an ICT Process Manager.



Your Role

  • We are looking for a Process Analyst with firm knowledge of ITIL or ISO 20000 IT Service Management processes.
  • You will, together with other process analysts, work on the SOC ICT 2019 project, that will transform the existing SOC-processes of the former Securities ICT towards those of the Group. This as a result of the integration of this organization in the central ICT.



  • Compare the existing IT Service Management processes in scope of SOC (Access Management, Incident Management, Change and Release Management) of both organizations
  • Determine delta, impact and effort to implement a new way of working that is suited for ICT and is compliant with SOC rules
  • Discuss/negotiate the new way of working with all stakeholders within the organization and with the Auditor
  • Document the new procedures
  • Support in implementing the new procedures, which includes training to relevant people (e.g.project managers)


Your Profile

  • Medior (5 to 10 years) or Senior (>10 years) experience
  • Good knowledge of ITIL or ISO 20 000
  • Able to write out processes, procedures and working instructions
  • Analytical mindset, able to process substantial sets of information
  • Good negotiator
  • Excellent knowledge of Dutch and English
  • Experience with Jira and SNOW is a plus


We Offer

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Company description

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.
The Group's companies act as competence centers in selected domains, building a solid expertise network.
The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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