For one of our major clients in the financial sector, we are looking for a Service Desk Agent.
You will be responsible for:
- Phone and e-mail contact with end users
- Face-to-face assistance to users
- Following-up end-to-end progress of tickets/requests
- Guidance of users in end-to-end processes
- Escalating to 2nd and 3rd levels when required
- Maintenance of Logical Access Management services LAM related Insight page/Pulse community
- User access rights management on multiple platforms
- Quality checks
- Monitoring (uncorrelated accounts)
- Escalations and Problem Management (CANs and ESD tickets)
- External participant's management
- Monitoring - early and late shifts
- A challenging position in a fast growing company with an international presence.
- A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding...).
- A dynamic culture focused on personal development.
- A wide range of training and career development opportunities.
If you think you have what it takes, then send us your CV as soon as possible via the button below.