Reference no.: 190516/01
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Contraste Europe - Technical Support Engineer

Ref.: 190516/01

For one of our clients in the financial sector, we are looking for a Technical Support Engineer.

 

 

Your role

 

You will help users all across the company. As Technical Support Engineer you are the first contact to internal users in need of technical support for incidents or requests.

 

 

Your tasks include

  • Handling the intakes of incidents and requests reported to the service desk by phone, e-mail or the ticketing tool.
  • Troubleshooting incidents or analyzing requests in order to provide solutions in the shortest delay.
  • Logging and documenting tickets for dispatching to further level of support.
  • Performing an end-to-end monitoring of user's tickets.
  • Participate to Continuous Improvement initiatives to reach operational excellence for yourself and your team.

 

Your Profile

 

Knowledge/experience in

  • Active Directory (level = Domain Services)
  • Os365 and/or Exchange
  • MS Office applications
  • Windows 10
  • Windows Server (any version, preferably the latest)
  • A previous strong Support experience
  • You are fluent in French, Dutch and English.

 

Nice to have (extra)

  • Some experience with backup applications (Veam, ...), asset management (Lansweeper)
  • SQL Server
  • A/V
  • Ticketing tool(s)

 

We offer

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Company description

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.

The Group's companies act as competence centers in selected domains, building a solid expertise network.

The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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