Reference no.: SD80
Company description See more offers
   
 

Cronos International - Service Desk Support

Ref.: SD80

 

Job description

  • Making an initial assessment of incidents, attempting to resolve.​
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.

 

Profile

  • Experience in a similar job
  • Excellent knowledge of all round IT (Microsoft Office, hardware, Windows ...)
  • Experience with ticketing systems (HP Service Center...)
  • Knowledge of/or experience in ITIL environment is big advantage.​
  • Fluent English and French
  • Capable of working in an international and multicultural environment
  • Team player and strong communication skills

 

Company description

CRONOS International is since October 2005 the company of the CRONOS group specialized in delivering ICT services to private and public International Organizations. By creating a distinct organization, CRONOS wants to emphasize the additional components that characterize international organizations, such as multilinguism, different cultures, more complex decisions processes and so on.
Ever since its inception, CRONOS has demonstrated an extraordinary growth, both in revenue and staff numbers.
CRONOS' ability to swiftly adapt to the ever-changing market demands made it the most preferred technology partner for many companies on the lookout for high quality ICT solutions.
A thorough understanding of customers' needs and a continuous quest for innovation, combined with a consistent but flexible attitude towards excellence, paved the way to rapid growth and success.

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