Desktop Support Technician
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)
Responsibilities:
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Good Knowledge / handon on supporting VDI 1st level Trroubleshooting
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management - Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
- To work in 7Am to 7Pm Business hours (8 Hours - with Rotational Shifts)
- English Language Skills C1
Requirements/Qualifications:
- Candidate is expected to work in rotational shift timings.
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver's license
What can Econocom offer you?
- An attractive salary supplemented with hospitalization, group insurance, meal and eco vouchers, company car, and the possibility to work from home.
- Upon starting, you will be assigned a Competence Manager who will introduce you to the company and guide your individual career.
- A variety of 'blended' training opportunities to help you grow professionally.
- Fun... through our quarterly events where you are kept up to date with what's happening at Econocom and stay connected with colleagues.
Econocom - in brief:
- Econocom Benelux is part of a French listed group, active in the market for more than 45 years, where entrepreneurship is a key pillar within the company.
- Econocom has a unique position in the Belgian market. Thanks to the complementarity of ICT equipment, services, and financing, Econocom can offer modular end-to-end solutions.
- Econocom places a strong emphasis on corporate social responsibility (CSR) and makes a significant contribution to the circular economy.
If you are looking for Digital & Green and an ICT company that places customers and employees at the heart of its operations, Econocom is the place for you... We'd love to hear from you!
