Change Manager, Data Transformation
The role is defined on the level of the Data Transformation, consisting of several programs (data Governance, Data Foundations, BI organization). This transformation is crucial for the "shift to digital" strategy of the company. As it impacts the daily life of more than 3000 data workers within the company, the role of change manager is extremely crucial.
The role implies a lot of visibility both on executive level and towards these data workers as you will becomes as such "the face" of the data transformation.
As part of this role you will:
-Define a common Data Transformation story (generic + specific per stakeholder) and support its communication -Define and execute a common change management approach and agenda - supervise change management initiatives within Key Initiatives (connecting the dots) -Drive Customer service management - manage customer satisfaction - prepare service meetings per main common stakeholder group
Data transformation will impact the way of working for different profiles of data workers (e.g.: consumers, BI power users, data engineers). Consequently, you will assess and drive the change in all different programs for these people.
More detailed activities:
Storytelling
- Define the common story (USP) of Data Transformation
- Define common and specific stakeholders for Data Transformation
- Translate common story in a unified value creation track (generic and specific by stakeholder group)
- Translate planned deliveries in business value
- Translate the technical delivery roadmap into a value roadmap
Stakeholder management
- Manage expectations of different stakeholders
- Define generic and specific communication tracks
- Escalation point for stakeholders in case of unmet expectations
- Measure customer satisfaction
- External ambassador of Data Transformation
Change Management
- Close collaboration with the change managers of the different programs in the Data Transformation
- Bringing the different change plans in line with the above story
- Define training needs and data literacy approach
- Onboarding of operational teams and management
- Assess impact of new demand and projects on the change for data workers
Profile
- Solid background in change management and communication (different communication channels)
- Telco expertise
- Excellent communication and presentation skills: EN, FR/NL (notions of the other), on executive level as well
- Affinity with data and analytics
- Customer-oriented / People-minded
- Empathetic
- Good organisational skills/time management
- Fast learner/Independent
- Creative Mind
