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E-Resourcing - Senior Network Designer

What will your mission be ?

  • The Senior Network Designer/Pure CONNECT Designer will be working on the design of several upcoming network and Genesys Pure CONNECT/CTI projects/changes
  • The Senior Network Designer/Pure CONNECT Designer is in charge of the daily operational management of the IT Infrastructure
  • The Senior Network Designer/Pure CONNECT Designer will be working 50% on the network part and 50% on the CTI/Pure CONNECT part

 

Which tasks will you be working on ?

  • Responsible for keeping the IT infrastructure up and running, as per the service level agreements
  • Responsible for WAN, LAN and WLAN support of Office sites and DataCenter
  • Responsible for the SBC (Audiocodes) and Genesys Pure CONNECT platform
  • Manage support tickets (second and third line) Network and CTI Genesys Pure CONNECT
  • Ensure that the standards & governance principles of the infrastructure are followed
  • Participate in the Change Management process
  • Ensure that support documentation is kept up to date
  • Propose improvements on network and CTI level
  • Validate the infrastructure and network/CTI deliverables in projects, as per the standards
  • Responsible for version management
  • Support to first line support
  • Provide second line support
  • Manage third line support
  • Propose solutions to meet business requirements
  • Create/validate the HLD & LLD for various network/CTI projects
  • Coordinate and work closely with several managed service provides
  • Deploy the solutions in a controlled way into production
  • Ensure a correct handover to operations
  • Contribute to the writing of RFP's
  • Writing of new call flows in Genesys Pure CONNECT (create IVR)
  • FW/Network monitoring
  • Analyse call logs
  • Advise operational teams
  • Writing of detailed migration plans for implementation of significant and major changes
  • Writing of high level change descriptions for getting a change approved by the CAB
  • Writing of test plans to validate the correct functioning of setups after a change
  • Writing of performance troubleshooting reports

 

Which Competences do you need for applying ?

  • The ideal candidate has a Bachelors or Master's Degree in a technology related field (e.g. Engineering, Computer Software, etc.) or has gained equivalent knowledge by relevant work experience
  • 8+ years of experience in multiple IT areas
  • Must be able to prove an active experience in the following areas :
    • MPLS technology (Igp/LDP/MP-BGP, L2vpn, L3VPN)
    • Networks: LAN/MAN/WAN technologies, TCP/IP, Ethernet, and architectures (Layered model, Spanning-tree, multicast, QoS, VRF, HSRP, ...)
    • Routing (static, BGP, OSPF, redistribution) - thorough BGP knowledge is a must
    • End-to-end QoS for business applications and RT streams (voice, video) and network optimization tools
    • Tunnelling GRE, IPsec
    • DC LAN technology (Spanning-tree, Multi-Chassis Etherchannel, VSS, Thrill/Fabric Path, DC interconnect technologies (VPLS, OTV, ...)
    • FW (CheckPoint, Cisco ASA Firepower, Tufin), experience segregation networks (DMZ, ICS perimeters)
    • Proxy Zscaler/Zpa/BlueCoat
    • RADIUS/NAC/SSLVPN
    • Reverse Proxy/Load balancing
    • Good troubleshooting skills
    • WLAN centralized management
    • AD with integrated RADIUS and CA
    • Citrix/VPN
    • Skype/Teams
    • SIP Trunking
    • Genesys Pure CONNECT or Genesys Pure CONNECT Cloud (design + operations)
    • Experience with Visio
    • Fundamental understanding of IT processes and operational procedures.
    • Nice to have: experience other CTI platforms, migrating Pure CONNECT to other platform
    • Nice to have: SDWAN implementation experience
  • You must possess good interpersonal skills and strong communication skills (verbal and written), with the ability to communicate in both technical and non-technical terms.
  • You have abilities in a mediator role and are able to ask the correct questions to understand correctly both sides and get to an agreement
  • You can work in an autonomous way and are a good team player.
  • You are business proficient in English and at least in Dutch or French

 

Practicalities

  • To work full time in the offices (Up to 2 days/week in Brussels and up to 4 days/week from home during Corona crisis)
  • Start date: ASAP
  • End date: 31/12/2020 with possibility to extend

Company description

E-Resourcing successfully delivers recruitment services backed by professionals with an average of 15 years industry experience. The company combines traditional 'best in class' recruitment practices with state-of-the-art web and database search skills.

E-Resourcing provides recruitment services:
- For Contract, Permanent and other flexible outsourced resource solutions
- Across IT and Telecoms sectors
- Throughout the UK, and Internationally
- With additional focus on specialist skill areas

With this expertise and experience we deliver innovative solutions and are committed to raising the standards of service to a level higher than clients and applicants are accustomed to.

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