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Econocom - Service Desk Operator

Econocom designs, finances and oversees companies’ digital transformation. With over 9.000 employees in 19 countries and revenue in excess of € 2.3 billion, Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects : consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing. The Econocom Group share is part of the BelMid index.
Join Econocom & start your digital adventure ! #digitalforallnow

Econocom - Service Desk Operator

We are recruiting new Service Desk Talents to provide remote support at our Service Center.

 

 

Responsibilities

  • Reception of technical issues and requests of the users of the different customers of the Service Desk through mail, phone and ticketing tool.
  • Encode the incident in the Service Management Tool.
  • Make an accurate analysis of the incident.
  • Troubleshooting in order to propose a solution or workaround.
  • Once the solution or workaround is implemented, inform the user about the status of the incident.
  • Close the life cycle of the incident.

 

Profile

  • Technical Knowledge:
    • You have preferably a first experience in a Service Desk environment or in an IT Support role.
    • We offer a full training on-the-job in order to gain the necessary competences to work quickly and independently.
  • Soft skills:
    • You are a team player with strong communication skills and who is resistant to stress.
    • Languages:Dutch, French Fluent and Good level of English.
    • Academic Background: Academic training in computer science or related studies or language studies in any of the languages mentioned.

 

We offer you

  • You receive a competitive salary with fringe benefits such as meal vouchers and bonus for night shifts.
  • You will be part of an internal IT company with a variety on career possibilities.

 

How to apply?

 

Please send your CV accompanied by your motivation letter via the button below.

If you are interested in this function and if you have the skills required, please send your most updated CV via the button below.

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