Job Description
We are looking for a motivated IT Engineer to join our team in Zaventem. You will support and help build Japanese customers' IT infrastructure and network systems. This includes both remote and on-site technical support, as well as direct communication with clients to understand their needs and ensure reliable, secure systems.
Responsibilities
- Support, maintain, and improve IT and network infrastructure (local/cloud)
- Provide remote and on-site technical support for hardware, software, and network issues
- Communicate directly with customers and ensure excellent service delivery
- Assist in system deployment, upgrades, and new technology implementation
- Monitor performance, apply security measures, and conduct preventive maintenance
- Document procedures, configurations, and technical updates
- Support sales and project teams with technical insights when needed
Requirements
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Around 3 years of experience in IT system administration or support (entry-level applicants also considered)
- Good understanding of Windows, Linux, Active Directory, and basic network concepts
- Experience with PC setup, software installation, and basic troubleshooting
- Experience with routers/switches (e.g., Cisco) is a plus
- Experience with firewalls (e.g., FortiGate, Palo Alto) is a plus
- Cloud experience (AWS, Azure) is a plus
- Familiarity with server racks, cabling, and power setup is an advantage
- Proficient in English and Japanese
- Strong communication skills and willingness to learn
- Able to visit customer sites when needed
- Reside in Belgium
- Valid driver's license
- Available for on-call and weekend support
