Experis, a Manpower Professional company, is one of the market leaders of Total Staffing Solutions for IT personnel in Europe.
Thanks to our international network and the professionalism of our recruitment specialists we can help you to find the perfect job!
Our clients are part of the most prestigious companies in the financial world, insurances, IT, telecom, consultancy and public services. For the moment we are operational in 17 countries.
Your career is our challenge!
Experis - IT Support Specialist
We are looking for talented IT Support (French + English) who are ready for a new great exciting challenge that will further enhance your career !
Nature of tasks
- Service desk agent, incident agent and analyst, problem agent and analyst;
- Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate;
- First and second-line support: remote and on-site support (maybe once a month a professional trip to Strasbourg);
- Recording & tracking incident information;
- Recording & tracking Problem information;
- Participating in reconfiguration/installation of PC environment;
- Documenting operational support procedures;
- Drafting technical content for knowledge database;
- IT support specialist must be able to perform all tasks of a service desk Operator;
- Testing and administration of applications;
- Administration tasks: ticketing, open account with Active Directory, Windows, Incident, Exchange, Suite MS Office, Printer, etc.
- Liaising with system administration and database administration for execution of administration tasks;
- MOBILE Support : Android, iOS, Windows Surface, Airwatch, Token RSA,
- Customer Support on Wifi devices; MDM (Mobiles Devices Management).
- Highly autonomous and IT skilled;
- Very good skills in all of the MS Office applications;
- Minimum of 3 year of relevant professional experience;
- Fluent in both English/French both written and oral;
- Fluent in German both written and oral is a plus;
- Very good communication skills;
- User oriented.
If you are interested to take on this new challenge, don't hesitate to apply !!