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Fujitsu Technology Solutions RAM - IT Proximity Agents

Positions and descriptions

  • Fujitsu is recruiting IT Onsite Support Agents to work in Brussels for a European Institution.
  • Fujitsu offers: Full-time employment or Freelance.


Specific requirements

  • Secondary school diploma is minimum required, Bachelor or Master Degree
  • Knowledge of English AND French is mandatory (minimum level B2)
  • Work Experience required: Secondary School Diploma :3-4 years of IT experience | Bachelor Degree or higher :1 year of IT experience


Profile specifications

  • Good Knowledge of wks Administration (Windows 7 & Windows 10)
  • Knowledge of Server OS (Windows 2016, Windows 2012) and Active Directory.
  • Very Good Knowledge of Office applications (Office 2010 & Office 2016).
  • Knowledge of Basic System Administrator tasks
    • Account management
    • Network setup and protocols
    • Backup/ restore procedures
    • Antivirus management
    • Patch and software distribution - Scanning and Printing understanding
    • Printer Management
  • Provide high-quality proximity support for end users, i.e. on-site interventions to deal with incidents and requests impossible to resolve remotely. 
  • Workstation provisioning.
  • Loan and support of mobility equipment (e.g. mobile phones, smartphones, laptops, tablet computers).
  • Peripherals management (install, connect and troubleshoot printers, scanners, multifunctional devices, etc).
  • Implement iMac requests (Installation, Move, Add, Change), (including but not limited to PC installation/configuration and move).
  • Support to Logistic Services
  • Certifications required (to take within the first 3 months after the start date)
    • ITIL V3 Foundation
    • (Any of): Microsoft Office Specialist (Mos), Mos Expert, Mos Master, Ecdl (Base/Standard/Advanced) - Only for relevant products: Windows 7, Office 2010.



  • Schedule : From Monday to Friday from 8.00 to 20.00
  • Working day: 8 hours

Company description

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 28,000-strong WorkForce is committed to Digital Co-creation, blending WorkForce expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security.

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