💼Job Title: Functional Enterprise Architect
👨💻Job Type: Contract
👨💻Who can apply: Anyone
📍Location: Brussels, Belgium
📍Language: English
💼Work regime: Hybrid (3 days/week onsite)
🔥Keywords: Enterprise Architect CRM, API Cloud
Sector
Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that meet the evolving needs of its stakeholders.
Position Overview:
· As part of the Service Center Transformation Program, we are seeking a Functional Enterprise Architect to lead the evaluation and selection of CRM and CCaS (Contact Center as a Service) solutions that will rationalize and modernize our IT and data landscape.
· The ideal candidate will bridge business needs and technical possibilities, ensuring all proposed solutions align with the program's strategic objectives of centralization, modernization, and improved customer service delivery.
What you'll do:
· Analyze and map functional business requirements to suitable IT and CRM/CCaS solutions.
· Evaluate build vs. buy options and support the solution selection process with strategic recommendations.
· Rationalize and harmonize existing systems and functionalities to achieve an integrated enterprise architecture.
· Develop and review business cases for proposed solutions, balancing functionality, cost, and scalability.
· Collaborate with cross-functional teams to ensure alignment with the Program's transformation roadmap.
· Advise the Solution Selection Board on servicing scope, integration design, and architectural feasibility.
· Support API, data model, and integration design activities to ensure interoperability across systems.
What you bring:
· Proven experience in Enterprise Architecture methodologies and frameworks.
· Deep understanding of CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar).
· Familiarity with Microservices Architecture, API design, data storage, and cloud environments (AWS, Azure, GCP).
· Strong capability to evaluate and build business cases for technology investments.
· Experience with CRM/CCaS solutions and integration strategies across channels.
· Background or exposure to the Banking or Financial Services sector.
· Understanding of Service Center operations is a plus.
· Consulting background (e.g., Accenture, Deloitte, etc.) is highly desirable, reflecting both business acumen and delivery discipline.
· Strong experience in Enterprise Architecture methodologies and frameworks.
· Solid understanding of Microservices Architecture.
· Knowledge of CRM and CCaS (Contact Center as a Service) solutions.
· Background or familiarity with the Banking Industry.
