Reference no.: 2002
Company description See more offers

Gentis - 1st / 2nd Line Support

Ref.: 2002

Who we are


Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors.



Our client


A big company operating in the insurance sector



Key Tasks

  • Assume the role of Helpdesk (problem solving), by telephone or via e-mail:
    • Analyze all reported issues.
    • Estimate priorities and organize activities taking them into account.
    • Look for a suitable solution in the short term and, if necessary, transmit its analysis to the colleagues in the second line in order to seek a structural solution, in the long term (project).
    • Document incidents (causes and solutions) and internal procedures.
    • Track the status, evolution and resolution of incidents within the objectives defined in SLAs
  • Solve a maximum of incidents in 1st line.
  • Provide communication around incidents to management and external partners.
  • Management (from the IT point of view) of new incoming, outgoing and mutating employees:
    • Active Directory (+ access to various applications depending on profiles)
    • IT Hardware management and inventory update
    • Telecom
    • VoIP Management (Cisco Central)
    • Cisco telephones
    • WiFi access
    • Badging systems (Si-pass + Vecos) + lockers
  • Participate in the optimization and future evolution of the service.
  • Regular reports.



  • You have a great affinity for computer tools.
  • You have technical skills (PC installation, staging, trouble shooting, etc.)
  • You have good knowledge of the Windows administration system and you master the basics in Active Directory Cisco Basic Knowledge (CUCM) is an asset
  • You take great satisfaction in providing an efficient service to your customers, both internally and externally. The search for a solution is your engine.
  • You learn and work quickly, correctly and autonomously.
  • You willingly share information and knowledge, and maintain professional contacts with your colleagues in this way.
  • You have excellent analytical skills.
  • You are fluent in French and Dutch. Knowledge of English is an asset.


Our client offers

  • A permanent contract
  • An interesting salary with extra legal benefits
  • A great working environment




You can send you CV or contact me via the button below.

Company description

Gentis is a Belgian recruitment company headquartered in Brussels and providing permanent staffing as well as project sourcing solutions worldwide in multiple sectors. Each of our sectors is serviced by a dedicated team of specialist recruiters, with accumulated experience of decades in recruitment.

Thanks to close collaboration with the major players in each industry and our high profile among experienced professionals in our target sectors, Gentis has grown rapidly and is now capable of meeting the multiple needs in IT, Engineering, as well as the Oil & Gas and Pharmaceutical Sectors.

Whether you are seeking a new opportunity or whether you need to recruit the best person to fill a need within your company, at Gentis our daily practice is to carry out all activities to provide you the highest quality solution in the fastest timescale.

To assure this successful solution for our clients and candidates, we deploy a wide range of candidate-acquisition tools : headhunting, job boards, databases, social network search tools, as well as dedicated researchers specialized by sector and profession.

In addition, through the many years of practice of our recruiters and headhunters, Gentis has developed a constantly expanding worldwide network of sector professionals and client companies which we use to match requirements of our candidates and clients.

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