Reference no.: 3212
Company description See more offers

Getronics - 2nd Level Service Desk Analyst

Ref.: 3212

Your role


The main activities include:

  • Troubleshooting complex IT issues (Exchange, Citrix, Linux Server, Tcpip, DNS, VPN, Vas, Driver - internal delivery system on Linux, etc.)
  • Providing 2nd level support through taking calls, e-mails and handling incidents.
  • Performing daily user and group management in Active Directory.
  • Providing Work instructions and documentation for the knowledge base of the 1st and the 2nd line helpdesk.
  • Communicating, chasing and working together with 3th level D'Ieteren groups to deliver a solution to the end-users.


Your profile

  • You need to have good knowledge of the following technical topics:
    • Windows operating system XP and 7
    • Office 2003, Office 2010 and Office 365 applications
    • Citrix applications
    • Active Directory (Security groups and levels/creation of new users/etc.)
    • PC Hardware troubleshooting knowledge for desktops, laptops and servers, preferably for the Dell and HP brands
    • Windows printings principles and Hardware
    • Network structures: routers, switches, cabling
    • Network configuration and troubleshooting (Tcpip, DNS, VPN...)
    • Good general IT understanding (ITIL or equivalent service desk environment) and improvisational skills.
  • Nice to have: Linux/Unix knowledge:
    • Linux line commands and server setup (configuration/back-up mgmt.)
    • Management of Linux servers: boot and reboot processes, backups
  • You are also creative, possess excellent writing skills and you like to share your knowledge with colleagues.
  • You speak perfectly French and Dutch and have good knowledge in English.
  • You are flexible, and available to do shift work, standby, and weekend work.

Company description

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of €450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

Getronics believes that ICT should enable people to collaborate anytime, anywhere: a vision that we call 'the New World of Work'. That's why we've said goodbye to old habits such as strict working hours and complicated IT-procedures. Instead we've welcomed management by results and people-centric technology. It's a new and improved way of looking at productivity and responsibility.

Ready to be part of the New World of Work?

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