Reference no.: 3672
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Getronics - Deskside Support Engineer

Ref.: 3672

Your role

  • Stock management
  • stock monitoring
  • Order out of stock devices(quote requests)
  • Device LifeCycle management
  • From ordering till disposal
  • < >Unpacking + disposal of packing material
  • Preparation
  • < >Take back
  • < >CMDB management
  • Device Staging
  • Onsite iMACD interventions on workplaces & peripherals in our customer offices
  • Onsite iMACD interventions on workplaces & peripherals in Home users offices:
    • These interventions have to be approved upfront by the service management team
    • Manual software installations
    • Sources, licenses and installation procedures will be provided by our customer
    • This is only required in case that there is no automated software distribution package available.
    • Mobile device support
    • * Initial installation of the device (iPhone 6s)
    • Installation and configuration of applications
    • Private Mobile devices
    • Installation and configuration of applications
    • HW Beak/fix This service includes the swap of the defective devices (part of iMACD service) and the RMA handling with the Hardware providers.


Your profile

  • Linguistic Skills : NL/FR/ENG
  • Professional Experience : practical experience regarding DSS (OSS support) min 2 years


Location : region of Antwerpen (Berchem)

Company description

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.

With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of €450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

Getronics believes that ICT should enable people to collaborate anytime, anywhere: a vision that we call 'the New World of Work'. That's why we've said goodbye to old habits such as strict working hours and complicated IT-procedures. Instead we've welcomed management by results and people-centric technology. It's a new and improved way of looking at productivity and responsibility.

Ready to be part of the New World of Work?

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