Reference no.: IT
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GroupM Belgium - Application and Operations Support Officer

Ref.: IT

We are recruiting a trilingual (FR / NL / EN) Applications and Operations Support Officer (F/M) who will provide end user support for our applications and internal processes.

We are looking for a colleague with some experience of user support management and compliance related procedures

This is an excellent opportunity to work in a dynamic and exciting environment for one of the largest players in the media industry.



Function description

  • You will be responsible for the daily support and installation of the Media applications
  • Administration of the applications, creating and configuring user accounts
  • Qualify user requests and reroute appropriate requests to the relevant teams
  • Ensure application first level support for users with the application team
  • Support and follow-up requests and incidents
  • Provide compliance evidence documentation



  • minimum experience in delivering application support to end users.
  • Experience of supporting third party maintenance
  • Creating and maintaining project governance documentation, such as project charters, risk Logs, functional specifications, etc.
  • Application management
  • End user support
  • Professional experience with SOX related procedures is a plus
  • You are fluent in Dutch and French and have a good working knowledge of English
  • You have good communication skills, are well organised and adapt easily.


What you can expect from us

  • The opportunity to grow in a dynamic work environment
  • A full-time permanent contract
  • A remuneration package which includes a competitive salary, lunch vouchers (8€), group insurance, medical costs insurance, etc.


Interested ?


Send your cover letter and CV via the button below.

Company description


Experience. Integrity. Innovation.

Media is complicated. There are more ways to reach consumers than ever, but it's increasingly challenging to engage them with commercial messages creating brand growth. We have the marketplace insights, media relationships, audience intelligence, activation tools, and innovative people relied on by many of the world's most successful brands. We're the largest media investment group globally, directing more than $48 billion in annual advertising. We deliver winning media outcomes for brands the world over.

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