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Halian - Support Voice Engineer

Halian est actuellement à la recherche d'un Support Voice Engineer pour rejoindre l'un de leurs clients au Luxembourg.



Vos missions

  • Supervision et maintenance des solutions Network and Voice (Cisco, Enterasys, Sophos...).
  • Participer activement à l'amélioration continue des solutions ou la rédaction des procédures.
  • Transmettre les observations et résultats au responsable de la section.


Votre profil       

  • Posséder une expérience validée du support des solutions Cisco et Enterasys et des environnements Linux, Netsight et Nagios.
  • Posséder une bonne maîtrise des processus afférents aux rôles de l'équipe (Patch management, Event management, Dataprotection...).
  • Savoir travailler de façon autonome tout en ayant un sens prononcé pour le travail en équipe.
  • Avoir le sens des responsabilités, savoir gérer les priorités en particulier en périodes de stress.
  • Savoir communiquer correctement avec aisance par email et téléphone avec les clients.
  • Être flexible et disposé à travailler suivant un planning horaire étendu 7h/19h, ainsi qu'être amené à intégrer un planning d'astreinte téléphonique 24/7.
  • Des formations professionnelles ITIL Foundations, Cisco, Enterasys, Sophos, Linux, Nagios ou autres sont considérés comme des avantages.
  • Maîtriser les langues française et anglaise ; le luxembourgeois et l'allemand sont considérés comme des avantages.



  • Location: Luxembourg
  • Country: Luxembourg
  • Start Date: ASAP
  • Type of contract: FTE

Company description

As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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