Responsibilities
🎯 program leadership & strategy
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Define and articulate the internal project vision, scope, and objectives to align with the overall business strategy
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Act as the primary internal stakeholder for the program, representing the organization's interests with the implementation supplier
📊 project governance & reporting
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Establish and maintain a clear project governance framework (roles, responsibilities, decision-making processes, and escalation paths)
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Organize and lead regular Project Steering Committee (SteerCo) meetings — preparing agendas, recording minutes, and ensuring action follow-up
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Implement escalation procedures for critical issues, risks, and scope changes, ensuring timely resolution and stakeholder communication
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Maintain transparent communication and reporting mechanisms for all stakeholders
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Prepare and present executive-level updates to the Steering Committee and senior leadership
🤝 supplier management
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Oversee and manage the relationship with the implementation partner to ensure alignment with contracts, scope, and deliverables
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Monitor and track progress against the agreed project plan and key milestones
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Facilitate communication and resolve issues between internal teams and the supplier
🛠️ project planning & execution
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Develop and manage detailed work plans, including task assignments, timelines, and dependencies
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Track project progress, identify deviations, and implement corrective actions
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Manage risks and issues with defined mitigation and escalation strategies
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Oversee the integration of Microsoft 365 services (Teams, OneDrive, SharePoint), Azure data platform components, and Copilot enablement
🔄 change management & adoption (with copilot focus)
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Collaborate with internal communications and training teams to deliver a robust change management strategy
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Drive user understanding and adoption of new tools and processes across business functions
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Monitor adoption rates and feedback, adapting change strategies to improve engagement
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Champion Copilot enablement, helping users embrace AI-driven capabilities
🧠 Specific competencies needed
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7+ years of experience managing complex IT programs, ideally in digital transformation or enterprise implementations in banking or financial services
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Deep understanding of regulatory, compliance, security, and data privacy standards in the financial sector
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Strong command of project methodologies (Agile, Waterfall, Hybrid) with practical application experience
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Expertise in Microsoft 365 (Teams, OneDrive, SharePoint Online, Exchange Online) from an enterprise perspective
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Knowledge of Azure data platform tools: Azure Data Lake, Synapse Analytics, Data Factory, Power BI — and their integration with Microsoft 365
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Proven success managing large-scale third-party vendors or systems integrators
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Excellent communication and stakeholder management — able to work across technical and executive audiences
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Demonstrated ability to drive technology adoption in large, complex organizations
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Skilled in managing resistance to change, particularly related to AI and tools like Microsoft Copilot
