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INTM Belgium - Helpdesk Support Engineer

The role

  • Within the BU Management, the Helpdesk team is in charge of all end user services, with a focus on workplace and mobile related services.
  • We are a BI-localized (Paris/Brussels) team of workmates, striving to deliver a high-quality service during the complete service window from 8AM until 7PM.
  • We are looking for a workplace support engineer who will provide a day-to-day delivery and IT Support to our end users. He or she will be devoted to all aspects of computer applications, set-up, installation, troubleshooting, service, upgrade and maintenance.
  • The main activities are:
    • Identify, track, and resolve all Hardware and software incidents/requests that affect the end users
    • Active filtering, handling, coordination and follow-up of IT service requests
    • Provide user assistance in a broad sense including tablets, Smartphones...
    • Liaise with external suppliers to ensure delivery to agreed standards and timescales
    • Coordinate technical assistance to resolve operational issues provided by internal and external service providers
    • Prepare accurate and timely support documentation where required
    • Deal directly with incidents, requests, complaints and escalate where necessary
  • Participating to impacting projects for the Helpdesk.

 

The profile

  • Junior (3 < seniority <=5 in the domain)
  • French & English Mandatory
  • Technical/Business Skills:
    • Good technical knowledge of workplace environment and end-user services: Win7/Win10 environment, General use applications (Office 2007/2016), Mobile services (Smartphone, tablet, Mail services, Collaboration tools)
    • Good knowledge of Apple environment (Mac, Iphone)
    • ITIL basics
    • IT Support experience in a large enterprise environment (+ 1000 users), experience in a Trading environment would be a bonus
  • Behavioral Skills:
    • Outstanding communication skills and able to work autonomous
    • Active listening
    • Sociability
    • Prioritization
    • Service oriented (customer facing)
    • You are not afraid to drive initiatives
    • You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick
    • You like to work in a team
    • Continuing to perform effectively under pressure and in the face of disappointment, adversity or opposition

Company description

The INTM Group, specialist in consulting and in digital services, has always maintained its will for proximity and operational excellence. Since 2004, with a shared trust between INTM, its 1100 employees and its clients, INTM has seen strong growth supported by its lasting references with large corporations.

Through our experiences, functional as well as technical, we provide skills to numerous companies in sectors such as industry, transport, insurance, banking, telecom, energy among others.

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