Wallonia, Brussels Permanent 6 months to 10 years experience
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INTM Belgium - Service Desk and Field Enginer

Wallonia, Brussels Permanent 6 months to 10 years experience

Looking for 8 people to work on a temp project (support on IT in vaccination centers) as of 01/3 for 6 months - possible extension with 1 to a few months   

  • 5 remotely on the service desk 
  • 3 as field engineers (with a car) 
  • Service Desk (Junior -Medior) 1-3years exprience 
  • Field (Medior-Senior) 3-5 year sexperience
  • The successful candidate will provide excellent customer service and high-quality technical support. They must be well organised, self-motivated, punctual, and flexible in their approach to work. He or she must also be able to prioritise a variable workload and know when to escalate a problem appropriately. They will be required to communicate effectively with pressurised users at all levels, often whilst under pressure themselves. Whilst demonstrating that they are an excellent team player the candidate will have a solid background working within a busy team. 
  • The position provides exposure to a broad range of IT-related projects and activities. Providing support to users remotely (phone and via remote control) or on-site. 
  • The successful candidate will be required to work closely with the other members of the support desk, both on premise and in the field. 
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The personality we're looking for 

  • You have a strong desire and focus on continuous improvement and personal development 
  • You have a strong sense of ownership 
  • You have the ability to find your way in a growing organization 
  • You have good communication skills 

 

Required technical skills 

  • General IT knowledge  
  • Knowledge and understanding of TCP/IP, DNS, DHCP 
  • Knowledge of Windows networks / File and Print sharing 
  • Knowledge of Printing technologies 
  • Knowledge of Microsoft Office product 
  • Excellent troubleshooting skills  

 

These extra skills are a plus 

  • Experience in an ITIL based IT service management environment 
  • French Speaking 
  • Service Desk:
    • Willing to work between 6am and 10pm in shifts 
    • Willing to work on Saturday 

  • Field Engineer.

    • Able to work independently 
    • Willing to work on Saturday 
    • Travelling within the Walloon region most of the time. 

  • Both Positions 

  • Able to start around 01/3 for at least 6 months extendible. with 1 or a few months 

Company description

The INTM Group, specialist in consulting and in digital services, has always maintained its will for proximity and operational excellence. Since 2004, with a shared trust between INTM, its 1100 employees and its clients, INTM has seen strong growth supported by its lasting references with large corporations.

Through our experiences, functional as well as technical, we provide skills to numerous companies in sectors such as industry, transport, insurance, banking, telecom, energy among others.

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