Reference no.: 1261/724
Company description See more offers

Intrasoft International - Helpdesk / User Support (1st & 2nd level)

Ref.: 1261/724

INTRASOFT International, a leading European IT solutions provider, is seeking on behalf of one of the European Institutions based in Den Haag, Netherlands, a professional to cover the following opening:



User Support/ Helpdesk

(1st & 2nd level)



Your Role

  • Providing first and second level ICT support for all users
  • Installing, upgrading, maintaining and decommissioning Hardware and software
  • Troubleshooting ICT-related technical problems
  • Contributing to the regular ICT maintenance
  • Testing new versions, releases and patches for Hardware and software and providing recommendations on their implementation
  • Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases
  • Performing asset management tasks, such as gathering and keeping detailed Hardware and software inventory information


Your Profile

  • Requirements:
    • Minimum 4 years of experience in similar role
    • Proven knowledge of incident management and collaborative tools
    • Experience with Document Management Systems
    • Familiar with ITIL processes (Incident, Change and Problem Management)
    • Experience with end user support
    • Working experience in an international/global enterprise
    • Proactive approach
    • Proficient in English (written/spoken)
    • Ready to work on evening and weekend shifts
  • Nice to have:
    • Experience in writing SQL queries
    • Windows Server administration
    • Knowledge of Dutch language

Company description

INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organizations.

In Europe around 750 highly professional consultants perform top quality missions in Belgium, Luxembourg and Greece. Belgium employs around 200 people and works with several external experts. The majority of all those people are working on long term projects for the European Institutions both on our premises in the center of Brussels and on the premises of these European Institutions.

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