Reference no.: CR654646
Company description See more offers

iStorm - IT 2nd Line Support Analyst

Ref.: CR654646
header iStorm

MISSION iStorm is a Belgian IT & New Media recruitment agency, specialised in placing IT & New Media professionals in permanent roles across Belgium and Luxembourg. iStorm also helps companies to maximise their recruitment efficiency through the use of new web technologies and social media.

HISTORY The agency has been created by experts in IT & Social Media recruitment with over 15 years experience in the most respected IT recruitment companies. Next to their outstanding professional network, our consultants have proven competences and experience in their vertical field of expertise.

CANDIDATES iStorm is an officially registered recruitment agency in Flanders, Brussels and Wallonia. As such, we never send out any CVs before having fully presented both our client and the job content to candidates. Due to our specialization and our consultant's experience, we have an in-depth understanding of technical positions, and can advise our candidates in all areas, including salary negotiation.

header iStorm

iStorm - IT 2nd Line Support Analyst (Ref. CR654646)

iStorm Projects Sourcing practice (powered by Select Group) is a fast, fresh and flexible expertise provider.

Our experts support international organizations, public institutions as well as small, fast-growing companies both in project teams and as individual professionals.

Together with our iStorm Academy, we focus on our client's business drivers to offer consultancy services



Duties and responsibilities

  • To provide 1st, and 2nd line IT support to internal employees, assisting them with PC, Server, networking and Hardware problems via phone, email or onsite visits.
  • To work effectively and productively with an external IT infrastructure outsourcing partner, ensuring SLA and Contract Management
  • To take ownership of user problems, perform a technical diagnosis and contribute to fix the issue in coordination with outsourcing partner
  • To document all calls and solutions in the CMDB and for Knowledge Management purposes
  • To maintain user security on all systems
  • Supporting users in the use of IT equipment by providing necessary training and advice


Desired profile

  • 2-3 years of professional experience in a similar position
  • Excellent communication and collaboration skills
  • Automous
  • Languages: English, French and Dutch
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10
  • Networking Experience (LAN, WAN, Wi-Fi, Video Conference)
  • Knowledge of Active Directory (AD)
  • Experience troubleshooting MS Office
  • Remote Access tools such as Log Me In or PC Anywhere
  • Good understanding of PC Hardware and software set-up and configuration and TCP/IP networking skills



  • Career opportunities
  • An attractive salary with extra benefits
  • Trainings and certifications
Similar offers
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