Reference no.: 63871 (IGB304210816)
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iStorm - Service Manager

Ref.: 63871 (IGB304210816)
header iStorm

iStorm is different and above all a human adventure. Founded in 2009 during the financial crisis, we understand that people’s perception of happiness has changed. It’s no longer just about profitability, key performance indicators or return on investment. People long for employers with real values and long term vision. At iStorm we ambition to bring these people together to create real happiness at work.

Today, we have many respectable clients who trust us with their recruitment needs on a regular basis. The energy in the office incredible – everybody working with a purpose and total dedication for their clients and candidates. Our unique approach is defined by our innovation. iStorm is the first IT recruitment agency to implement the use of Video CVs and mass use of social media tools to recruit candidates.

iStorm Projects is the new IT Consulting Practice powered by Select Projects and focused on 6 IT specialization domains (www.iStorm-Projects.be for details) to address our clients’ challenges quickly and efficiently. With 200+ Consultants in our Life Sciences, HR and Industry Consulting Practices created in 2014, we clearly demonstrate our ability to put the wellbeing of our Human Capital first in every project. Flexibility, training, career plan, listening to each other, mutual respect and authenticity give meaning to the professional endeavors of our Consultants, inhouse as well as at the client. “Quality is Perfomance by genuine people” is in that sense no random chosen baseline from Select Group.

header iStorm

iStorm - Service Manager (Ref. 63871 (IGB304210816))

Company

 

iStorm Projects is the IT & Project Management Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants (and freelancers) by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

At iStorm Projects, you will definitely find IT Performance by genuine people!

As a member of our iStorm Projects Project Management Competence Center, you will support our clients in achieving their strategic corporate goals in the context of a dedicated mission.

 

 

Function

  • The IT infrastructure is outsourced. This concerns all infrastructure On Premise including Mainframe, Open Systems, Storage, Database, Middleware, Network & Telecom, End User computing, Service Desk and project services. Some parts will evolve in a near future towards the Cloud.
  • Within the IT department, a team has been set up to manage the contract with the Outsourced client (Service Management and Infrastructure). This includes several different sub teams collaborating all together:
    • Business Relationship Management: facilitating the relationship between the different business departments and PI² and mainly supporting the project services
    • Finance Management: covering financial analysis and planning, invoice management, recharging to subsidiaries and different financial exercises.

    • Service Management: aiming at maximum value for money by the outsourced client

  • The service managers participate in governance committees like operational meetings (on incident and problem, change management, ...), in the tactical service delivery committee

  • They are also the primary contact for the ITSM tool. Service Delivery Governance: Service portfolio Management (SLO), Service Level Management, incident and problem, forecast and demand, service request & authorization, asset management, change management.

  • Contract Management: contract change & interpretation, dispute resolution, benchmarking and exit strategy.

  • These processes and activities should all be conducted in line with the signed contract agreement.

  • In a near future, we will evolve towards a partial Cloud infrastructure.

  • We will then have to update our service management practices by integrating the management of the Hybrid platforms.

  • The ambitions are to provide a modern service management with a strong added value for us. It should use the best practices of the market and be challenging for the infrastructure supplier.

 

Skills

  • CMMI
  • PMI
  • ITIL
  • Project Management
  • Languages: ENG / FR / NL 

 

Offer

 

Our consultants receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance,...). All this in a fascinating work environment where you have many opportunities to boost your career.

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