Reference no.: 65502 (IGB320667958)
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iStorm - Support Agent

Ref.: 65502 (IGB320667958)
header iStorm

iStorm is different and above all a human adventure. Founded in 2009 during the financial crisis, we understand that people’s perception of happiness has changed. It’s no longer just about profitability, key performance indicators or return on investment. People long for employers with real values and long term vision. At iStorm we ambition to bring these people together to create real happiness at work.

Today, we have many respectable clients who trust us with their recruitment needs on a regular basis. The energy in the office incredible – everybody working with a purpose and total dedication for their clients and candidates. Our unique approach is defined by our innovation. iStorm is the first IT recruitment agency to implement the use of Video CVs and mass use of social media tools to recruit candidates.

iStorm Projects is the new IT Consulting Practice powered by Select Projects and focused on 6 IT specialization domains (www.iStorm-Projects.be for details) to address our clients’ challenges quickly and efficiently. With 200+ Consultants in our Life Sciences, HR and Industry Consulting Practices created in 2014, we clearly demonstrate our ability to put the wellbeing of our Human Capital first in every project. Flexibility, training, career plan, listening to each other, mutual respect and authenticity give meaning to the professional endeavors of our Consultants, inhouse as well as at the client. “Quality is Perfomance by genuine people” is in that sense no random chosen baseline from Select Group.

header iStorm

iStorm - Support Agent (Ref. 65502 (IGB320667958))

Company

 

iStorm Projects is the IT & Project Management Consulting practice powered by the Select Group. Above all iStorm Projects is a human adventure in an ever-changing technological world. Our goal is to focus on the well-being of our consultants by putting them in the center of every IT projects. Invest in our Human Capital via trainings, competence management and career path is also part of our DNA.

At iStorm Projects, you will definitely find IT Performance by genuine people!

As a member of our iStorm Projects Infrastructure Competence Center, you will support our clients in achieving their strategic corporate goals in the context of a dedicated mission.

 

 

Your mission

  • You are responsible for the accessibility of the 1st line service desk by answering incoming calls, calls via the portal and mail.

  • You handle complex incident and request requests from internal employees.

  • You provide internal and telephone support to internal customers with regard to Hardware & software issues.

  • You make analyzes of reported failures and change requests with regard to computers and applications.

  • You set your own priorities through the use of the Service Management Tool, taking into account the ITIL processes used.

  • You provide relevant, quality and timely communication so that the level of service

    remains high.

  • You participate in an innovative and constructive way in the Service Support team meeting.

  • Together with your team, you ensure that the set targets are achieved.

  • You call in the help of 2nd and 3rd line in time so that escalations can be prevented.

 

Profile

  • You are very customer-oriented.

  • You have a strong interest in IT and you have previous 1st or 2nd line Service Desk experience.

  • You have knowledge of networks, telephony, Windows, Citrix at management level and ITIL methods.

  • You have a very good written and oral knowledge of Dutch, French and English.

  • You can work smoothly with MS Office programs.

  • You like to take initiative, work in a solution-oriented way and possess excellent communication skills.

  • You organize your work independently, without losing sight of supporting colleagues.

 

Offer

 

You receive an attractive salary package with many extra-legal benefits (company car, meal vouchers, insurance,...). All this in a fascinating work environment where you have many opportunities to boost your career.

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