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Kapsch PublicTransportCom - Technical Service Engineer

Your responsibilities

  • Provide technical pre-sales support.
  • Support/take the lead of the deployment team in projects as required.
  • You'll act as technical prime in projects related to your area of expertise.
  • As a key player for the good relations between the customer and our company, you ensure that the maintenance contracts are fulfilled properly.
  • In this context you:
    • Deliver remote & on-site troubleshooting and diagnostic support services to ensure that all products and services function properly.
    • Advise internally as well as externally on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
    • Provide post-sales technical support services to internal and external customers, including engineering, installation, integration, troubleshooting, problem resolution, documentation and maintenance.
    • Design solutions and consult customers (e.g. audits, suggestions for improvement).
    • Respond to internal and external customer questions regarding operational matters.

 

Your profile

  • You have an advanced technical education (or equivalent through experience in a technical discipline)
  • Knowledge of cabling (testing, assembling...) of electronical devices highly desired
  • You can look back on 5 years of relevant professional background.
  • Time management in order to coordinate all different tasks is no problem for you.
  • You have a good commercial feeling.
  • Willingness to travel (35%)
  • You are eager to constantly develop new technical skills.
  • You have a valid driver's license B.
  • If required you're open to become part of the 24/7 on-call service team (roster)

 

Our offer

 

Next to a challenging environment you can count on a competitive salary according to your level of experience. This is supplemented with several fringe benefits such as meal vouchers, company car and insurances.

Company description

Kapsch PublicTransportCom is a global producer and provider of smart infrastructure solutions for urban public transport companies. These include intermodal transport control systems (ITCS), automatic fare collection (AFC) systems, systems for gathering real-time passenger information and electronic ticketing systems. Clients in this segment include De Lijn from Brussels, Belgium, Arriva, Veolia and Syntus from the Netherlands, and Reya Vaya from Johannesburg, South Africa.

Kapsch PublicTransportCom also supplies cloud-based, end-to-end network solutions for smart infrastructure, including control and administration systems specially designed for rail or road-based vehicles. These solutions contribute to lower energy expenditure and enhance preventative maintenance.

Kapsch PublicTransportCom is part of the Kapsch Group and is headquartered in Vienna, Austria.

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