Duration: 3 - 4 months (possibilty of extension)
Employment Type: Freelance
Work Hours: Rotational shifts between 07:00 AM and 07:00 PM
Work Type: Onsite (Retail store visits required)
Travel: should be having valid driving license and should be able to travel independently to various shop locations.
Languages: Trilingual (Dutch, French, English)
Job Description For L1 Level - Onsite
Client is seeking Level 1 Support Engineers for a Windows 11 rollout project. The ideal candidates will provide onsite and remote support during device rollout, assisting end-users and coordinating with technical teams for issue resolution. This is a field-based role requiring flexibility and excellent communication skills.
Key Responsibilities:
- Provide first-line support to end users during Windows 11 deployment
- Perform basic troubleshooting on software and hardware issues
- Assist users in navigating Windows 11 features and resolving configuration problems
- Log and escalate tickets where required using ITSM tools
- Coordinate with rollout teams to ensure smooth device handovers
- Visit retail store locations as needed (travel within region)
Requirements:
- Prior experience in IT support or service desk environment
- Familiarity with Windows 10/11 environment
- Strong interpersonal and communication skills
- Valid driving license and willingness to travel to multiple locations
Job Description For L2 Level - Hybrid working (3 days onsite)
We are looking to onboard an experienced Level 2 Support Engineer to join our client's team as a replacement for an existing engineer. This role requires a strong technical background in desktop, infrastructure, and user support, with the ability to resolve advanced incidents and support enterprise IT operations in a hybrid environment.
Key Responsibilities:
- Handle escalated tickets from L1 support and provide in-depth troubleshooting
- Install, configure, and support desktop environments (Windows 10/11)
- Manage user accounts and permissions via Active Directory
- Deploy and maintain applications via SCCM and Intune
- Perform root cause analysis for recurring issues
- Support hardware (laptops, printers, peripherals) and remote connectivity tools
- Document solutions, procedures, and create knowledge base content
- Collaborate with infrastructure and application teams for issue resolution
Requirements:
- Minimum 2-3 years of experience in L2 support or similar role
- Strong knowledge of Windows OS, AD, SCCM, Intune, remote support tools
- Experience with incident and service request handling (ServiceNow or similar)
- Excellent problem-solving and communication skills
- Ability to work independently and in a hybrid setup
- Dutch and English language proficiency
