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Le Pain Quotidien - IT Support and Analyst

About This Position


Under the guidance of the IT Manager, this position has responsibility for providing phone, remote, and in-person support to resolve systems specific issues impacting restaurants, remote users, and Support Office employees.The position will be based in the Brussels Support Office..



Core Responsibilities

  • Provide high quality customer service and timely resolution of systems issues that are business impacting.
  • Work with business customers and other IT professionals to resolve disruptions, delays or intermittent outages of computerized equipment and software malfunctions.
  • Must be able to perform diagnosis on both Hardware and software issues and implement solutions and resolve issues to our customers' satisfaction.
  • Analyzes problem tickets to identify permanent solutions, user training needs, Help Desk process improvement, and ideas to eliminate business interruptions.
  • Handle any special projects that are assigned to the IT Support Group.


Position Requirements

  • Be FLUENT in French, Dutch and English
  • A strong customer service attitude.
  • Must be self-motivated and have the independence, initiative and desire to achieve.
  • An approach to work which is conscientious and methodical; a strong work ethic using efficient methods and the ability to see tasks through to completion.
  • Ability to respond to service and trouble calls quickly and efficiently, while adjusting priorities.
  • The ability to exercise good judgment in decision making.
  • A solid understanding of how to support / troubleshoot / repair: Networking, Windows 7/8/10, Mac, PC Hardware, POS Peripheral Hardware, applications.
  • Experience in installing Hardware and software in new and existing sites.
  • Possess a combination of both computer skills and restaurant operation knowledge.
  • Must open to light, local travel as needed, to provide on-site customer support.
  • Strong interpersonal communications, time management, organization, decision making and customer service skills.
  • Help Desk/Troubleshooting Experience and Micros POS experience a plus
  • Work experience in hospitality technology preferred
  • Technical Certification or 1-3 years of experience in computer support is preferred.
  • Fluency in Spanish a plus
  • Must be available to work on-call shifts, nights and weekends from the corporate office as well as at home as part of the team's shift rotation

Company description

Founded in Brussels in 1990 by Alain Coumont, Le Pain Quotidien is a bakery and restaurant that serves simple, wholesome and sustainable food, made with organic and local ingredients whenever possible. With over 250 locations worldwide, and over 70 in the EU and UK, Le Pain Quotidien invites guests to break bread and relax with friends and neighbors around the communal table.

Le Pain Quotidien's (LPQ's) Core Values revolve around our mission to create meaningful connections, they involve simplicity, quality, conviviality and authenticity.


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