Reference no.: HRIS Facilitator
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Médecins Sans Frontières - HR .NET Key User Facilitator

Ref.: HRIS Facilitator



The key user facilitator will:

  • Maintain and develop the HR processes (workflows and screens design, SQL, JavaScript)
  • Make sure that each HR community is able to express their needs in terms of functionalities
  • Motivate the users and monitor that the solution will meet the needs within the constraints of quality, functionality and ease of use
  • Have a global/transversal view of what all HR communities do, to ensure integration and to improve cross-functional operations - IT alignment
  • Have to consistently seek harmonized processes for the 3 HR populations (Expats, Nat Staff, HQ) and transversal coherence between HR communities.



  • HR Analysis & configuration:
    • Know exactly what people do, and how, in all HR communities
    • Ensure better coherence of processes with HR vision
    • Help Key users and end users to identify their needs
    • Have a transversal vision and make the link between the different departments
    • Configuration of the functional components of the software
    • Support to the Symphony program (international HR software)
  • Development &Testing:
    • Implement and maintain the HR processus using the workflows designer of the HR software
    • Maintain the workflows customs code (JavaScript) and the access to the data (SQL)
    • Testing of the new workflows and functionalities
    • See what can be improved in terms of efficiency of processes and data management
    • Ensure better coherence of processes with HR vision
    • Know the system, the data in order to develop own appropriate KPIs and reports
    • Coordinates changes between HR communities and engage a validation process by the HR middle management in case of transversal issue
  • Interface between the HR & IT department:
    • Be involved in IT and strategic decision process, and in future key users committees to discuss and agree on improvements
    • Transform users' needs in an analytical language to allow IT does to a proper development, and explain IT processes to HR people
    • Report all bugs and observed problems to the IT department for correction
  • Support to key users & Helpdesk for end users:
    • Consolidate ownership of system and data by (key) users
    • Keep a close hands-on tie with the team of key users, and reinforce the functional support
    • Act as a second line helpdesk for end users (if key users can't help them)
  • Training:
    • Be able to train people to do things in an appropriate manner, and ensure better consistency of data
    • Spread the knowledge on several heads and ensure better continuity of the new system
    • Know the software inside out, in order to train new users in case of the absence of the key user of a community and to suggest possible improvements



  • IT experience or a very strong interest/capacity in learning the required software skills (JavaScript, SQL Server)
  • Analytical skills & IT oriented
  • Experience in various MSF HR department is an asset
  • Service and client oriented
  • Fluent in English and French, Dutch is a plus
  • Willing to work in an international, multidisciplinary and humanitarian environment



  • Fixed-term contract - 1 year (extendable) - Full-time - Based in Brussels
  • Hospital insurance (DKV) - pension plan - canteen at democratic price - 100% reimbursement for public transport costs
  • Starting date: February 2017


Interested? Send a letter of motivation and your CV before 22/01/2017 via the button below.

Company description

MEDECINS SANS FRONTIERES is a non-governmental humanitarian aid organisation. We presently work in more than 60 countries, where our volunteers provide assistance to populations in distress and victims of conflict, irrespective of religion, philosophy or political convictions.

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