As part of its dynamic development and growth strategy, Mimeos is looking for:
Service Delivery Manager
- You efficiently drive the implementation of projects ensuring full compliance with signed contract requirements and providing as well as securing high-quality service towards our national and European customers.
- You work in close collaboration with our “Care” sub-contractors and manage all escalated incidents.
- You constantly improve processes and measure the quality levels of project implementations (SLA, KPI, Problem Management, Capacity Planning,...).
- You stay in touch with our manufacturers for version changes (firmware management) and you ensure customer follow-up.
- You have a Master's degree or at least 5 years of professional experience in a similar function.
- You are trilingual French, English and Dutch.
- Passionate about continuous improvement, you are extremely well organised and methodical
- The knowledge of the « printing » and « IT » industry is an asset.
- You are dynamic, stress-resistant, and have an entrepreneurial spirit.
- You are customer-focused through an analytical and problem-solving approach.
- A motivating work atmosphere in a close-knit, fast-growing company
- An environment respecting your work-life balance
- A dynamic and proactive structure, with cutting-edge technology
- A personalised training programme
- An attractive salary package, including a company car, meal vouchers, group insurance and hospitalisation insurance.