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Odoo - Customer Support Engineer

Odoo, one of the fastest growing IT companies in Belgium, expands its Customer Services team! We are indeed looking for a bright Customer Support Enginee. Your responsibility within the organization will be to work with customers and partners to troubleshoot and resolve high complexity issues via our ticketing system. You will have liaison with key business units and partners in order to provide them with all the support they need via phone, web, email, live chat or any other channels.

 

In addition of being responsible for the troubleshooting, you will also diagnose and implement solutions for your customers. Your mission will be to provide accurate feedbacks to customers by working as well in our standard as by customized code.

 

Responsibilities

  • Full ownership of customer issues
  • Customize the code to answer specific issues
  • Research, diagnose, troubleshoot and identify solutions
  • Dispatch the unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedbacks to customers
  • Support and maintain the specific solution developed

 

Must have

  • Bachelor degree in Computer Science or equivalent
  • Object-oriented programming, object modeling and relational databases
  • Customer-oriented
  • Analytical, decision-making, problem-solver
  • Very good English & French (oral & written)

 

Nice to have

  • Python, HTML, JavaScript, SQL
  • UML-like modeling
  • Unix-Linux platform
  • Experience in IT support
  • Available immediately
  • Any other European language

Company description

With a small team of smart people, who like working hard and having fun too, we released a disruptive enterprise management software suite. Since it's creation in 2005, OpenERP (formerly TinyERP) has aimed to be a fully open source, full featured (Accounting, HR, CRM, Manufacturing, etc.) alternative to traditional business application suites such as SAP and Microsoft.

Over the years our little team has grown to serve over 400 partners in more than 70 countries, while maintaining our commitment to the open source community and providing a friendly and stimulating work environment for our employees.

Because of our constant growth, we're now looking for people to reinforce our team of enthousiastic developers. So if working on an open source project in a friendly and cooperative atmosphere sounds like fun to you, read on...

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