Hays - IT Operations Manager

As IT Operations Manager, you will be part of a small internal IT team responsible for the company's entire IT environment. This is a broad and hands-on role where you combine end-user support, supplier management, project coordination and process improvement.

You will serve as a key point of contact for colleagues throughout the organisation and help ensure the continuity, stability and further development of the IT landscape.

You will help oversee the company's entire IT landscape. You will not only resolve technical issues but also contribute to operational decisions, coordinate external partners and help define priorities for future IT improvements. Working closely with management, you will play an active role in ensuring that technology, processes and business needs remain aligned.

Your responsibilities include

• Providing hands-on IT support across the organisation, ranging from end-user support to infrastructure and application-related issues
• Troubleshooting Hardware, software, network and workplace-related problems
• Acting as a visible and approachable point of contact for users in a walk-in support environment
• Coordinating and following up incidents, requests and operational IT challenges from start to finish
• Supporting the administration and continuity of business-critical systems and applications
• Helping drive the ongoing Odoo migration and supporting users during the transition
• Acting as the link between business users, external IT suppliers and software partners
• Monitoring IT processes, operational risks and improvement initiatives
• Analysing situations, identifying priorities and contributing to operational IT decisions
• Managing and coordinating small to medium-sized IT projects
• Following up external service providers and ensuring agreed actions are delivered
• Supporting facility-related activities that contribute to the smooth running of the organisation
• Occasionally travelling to the Netherlands to support colleagues, projects and training activities

Your profile

You are a pragmatic and service-minded IT professional who enjoys working in a varied role with both operational and organisational responsibilities.

As a person, you are down-to-earth, approachable and confident enough to challenge suppliers when needed. You enjoy taking ownership, can work independently and are comfortable giving as well as receiving constructive feedback.

Ideally, you bring:

• Fluency in Dutch and a professional working knowledge of French in IT Support, IT Operations, IT Coordination or a similar role
• Experience managing or coordinating IT projects and improvement initiatives
• Experience working with external IT vendors and software partners
• A broad understanding of infrastructure, networks, workplace technologies and business applications
• Experience supporting end users in an on-site environment
• Strong organisational and follow-up skills
• The ability to analyse situations, assess priorities and make pragmatic decisions
• The ability to act as a bridge between business users, management and technology partners
• A structured, proactive and hands-on mindset
• Excellent communication skills and the confidence to interact with different stakeholders
• Experience with ERP systems, preferably Odoo, is considered an advantage

What you'll get in return

In return, you will join a stable organisation with a strong market position and a people-oriented culture.

The package includes:

• A competitive gross salary between €4,000 and €5,500 depending on experience
• Company car can be discussed as part of the overall package
• Meal vouchers
• Hospitalisation insurance
• Group insurance can be discussed
• One day of homeworking per week after the onboarding period
• Flexible working hours
• Training and development opportunities
• Attractive employee discounts

You will benefit from a high degree of autonomy, short decision lines and direct exposure to senior decision-makers within the organisation.